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Application Support Executive
1 month ago
**Your responsibilities**:
- Engage other Service Desk resources or appropriate second
- and third-level service resources to resolve incidents beyond scope of ability or responsibility.
- Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure.
- Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress in a timely manner.
- Identify service improvement opportunities to key service management stakeholders.
- Work with ITSM teams on individual proactive and reactive issues as necessary.
- Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact.
- Manage content in the Knowledge Management system.
**Your profile**:
- Must have Experience in **Application support**:
- **L1 Incident monitoring and resolution**:
- Escalation and coordination of incident with L2 support team
- Customer on call support / phone call support
- Knowledge of any ticketing tool. HPSM is desirable
- **Should be willing to work in shifts (Morning, Afternoon and Night)**:
- Excellent verbal and written communication skills.
- Preferable Immediate Joiner or NP less than 1 month
- Work Location:
- Thane (Mumbai)
**Your benefits**:
**Contact**:
**Become part of the #GENERATIONTK**:
**Company**:
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