Fixed Term Appointment, Customer Account Services

3 months ago

Mumbai Maharashtra, India DBS Bank Full time

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Account services team is responsible for managing several types of corporate customer onboarding and static data maintenances in several systems.

Key Accountabilities
- Handling system maintenance for onboarding customers in corporate net baking system, Debit card system, collection system, Corporate UPI system etc.
- Regulatory reporting & adherence to guidelines issued by RBI & other authorities.
- Manage process risks & Management awareness of incidents.
- Ensure systems are geared as per business requirements.
- Ensures High level of employee engagement.
- UAT for product enhancement & development in systems.

Job Duties & responsibilities
- Ensure timely and accurate delivery of customer onboarding and maintenance in online platforms.
- Liaising with Product team/Branches/Risk team/Recon team/RM’s etc for Smooth operations.
- Own the Customer Transaction end to end.
- Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit.
- Understanding & highlighting the risks in the process and work on process improvements
- Handling various internal & external audits independently and keeping the unit audit-ready at all points of time.
- Ensure that the Team and self KPI’s and KRI’s are managed and maintained as per the unit’s expected standards.
- Ensuring the transactions are done as per the processes and policies of the bank.
- Capable of managing project level deliverables and targets
- Ensuring all reconciliations are performed in timely manner.

Required Experience
- At least 3- 5 years’ experience in banking
- Self-motivated with good interpersonal and communication skills.
- 2-3 years of Work Experience in handling the operations (retail and corporate).
- Should have handled Projects related to some kind of system implementation/migration.
- Should have strong analytical & interpersonal skills.
- Handling all types of customer complaints, enquiries and Queries.
- Excellent Client / Customer management skills, business orientation.
- Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis,
- Should possess proven track record in working on projects.

Education / Preferred Qualifications
- Graduate / post-graduate with relevant work experience in working in the Corporate Account maintenance Unit.

Technical Competencies
- Good knowledge of Finacle Version 10.2 and above
- Expert MS Excel capabilities/QlikView/Data 360.
- Good Computer Skills
- Overview of systems used in Loan Operations

Core Competencies
- Process Management
- People Management
- Leadership Skills
- Strategizing and problem-solving skills

DBS India - Culture & Behaviour’s
- DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviour’s are:

- Demonstrate Business Performance through PRIDE Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement.
- Maintain the Highest Standards of Honesty and Integrity

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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