Fixed Term Appointment
1 month ago
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Maker role - Trade Finance Operations
Key Accountabilities
- Processing of Trade Finance transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Processing and maintaining the Client services as per expectations at the desired levels and manage all the stake holders. Cross functional training for self and new joinees.
Job Duties & responsibilities
- Capable of handling and managing the various Trade finance products and cross learning.
- Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all trade queries and issues promptly.
- Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit.
- Understanding & highlighting the risks in the process, and work on process improvements.
- Willing to contribute in other desks as well when the volumes are high.
Required Experience
- Should have strong knowledge of various Trade Products related to Exports.
- 1-2 years of Work Experience in handling the Trade Finance product.
- Should have strong analytical & interpersonal skills
- Handling all types of customer complaints, enquiries Queries.
- Excellent Client / Customer management skills.
- Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
- Capability to identify areas of risk and ensure proper mitigates and controls are put in place.
Education / Preferred Qualifications
- Graduate
Core Competencies
- Give suggestions for Process improvement
- Error free processing and willingness to take up additional responsibilities
Technical Competencies
- Good Computer Skills
- Overview of systems used in Trade operations
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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