Appointment Booker

Urgent Requirement for the post of Appointment Booking Specialist

Location: Miraroad, Mumbai

Department: Admin Department

Experience: 2-3 Year

Employment Type: Full-time

Timing - 6 pm To 3 am
- _______

Key Responsibilities:

- Customer Interaction: Respond to customer inquiries promptly and provide information about services, availability, and booking procedures.
- Data Entry: Accurately enter and update client information and appointment details into the system.
- Confirmations & Reminders: Send appointment confirmations and reminders to clients/customers to reduce no-shows.
- Problem Resolution: Handle any issues or conflicts related to scheduling, ensuring customer satisfaction.
- Collaboration: Work closely with other departments to ensure availability and coordinate scheduling as needed.
- Reporting: Maintain accurate records of appointments, cancellations, and rescheduled appointments, and provide regular reports to management.
- _______

Qualifications:

- Education: High school diploma or equivalent; additional education in administration or customer service is a plus.
- Experience: Previous experience in a customer service or administrative role, preferably in appointment scheduling or related fields.
- Technical Skills: Proficiency in Microsoft Office Suite and appointment scheduling software (e.g., Calendly, Google Calendar, Zoom Meeting, Google Meet).
- Communication: Excellent verbal and written communication skills.
- Organizational Skills: Strong ability to prioritize tasks and manage time effectively.
- Problem-Solving: Ability to handle challenging situations with professionalism and calmness.
- Customer-Focused: Demonstrated commitment to providing a high level of customer service.
- _______

Working Conditions:

- Environment: Office-based depending on the company's policy.
- Hours: Full-time with the possibility of UK shifts depending on the needs of the business.
- Physical Requirements: Primarily sedentary with occasional walking or standing.
- _______

Salary & Benefits:

- Competitive salary based on experience.
- Health insurance.
- Opportunities for professional development and career growth.
- _______

If you find the above JD is matching to your profile then send me your updated CV on connect us on 7385692901 and Mention your

Current CTC:
Expected CTC:
Notice Period:
Regards,

Vaishnavi

Theorynine

Schedule:

- Night shift
- US shift

Work Location: In person