Customer Service Rep-ushealthcare

4 weeks ago


Mumbai Maharashtra, India UJustCreate Services Pvt Ltd Full time

**Job Summary**

The client is from US Healthcare domain and provides new/existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced.

Job Responsibilities
- Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries.
- Adds or updates insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account.
- Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.
- Connects patients with doctors/pharmacists for counseling and clinical inquiries as required.
- Escalates calls to clinicians, insurance verification teams, specialized teams as required.
- Adding appointments, cancellation, rescheduling, on given schedules of Dr. Visit in the facility.
- Replying to every doubt and provide solutions as per the regulations and terms very professionally.
- Each and every conversation on call should be only in English language.
- Integrity to follow HIPAA guidelines

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Work from home

Schedule:

- US shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have experience in any back office process related to US Healthcare domain?

**Experience**:

- Relevant: 1 year (required)
- Customer Service in US Healthcare: 1 year (required)

**Language**:

- English (required)

**Location**:

- Mumbai, Maharashtra (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

Application Deadline: 22/09/2024
Expected Start Date: 25/09/2024



  • Pune, Maharashtra, India Medtronic Full time

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**:Our Global Diabetes Capability Center in Pune is expanding to serve more people living with...

  • Customer Care Rep

    4 weeks ago


    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Title: Customer Care Rep LOCATION: Mumbai & KEY AREAS OF RESPONSIBILITY: -...


  • Mumbai, India NetApp Full time

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Kalyani Nagar, Pune, Maharashtra, India Academian Full time

    Position Purpose: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high volumes...


  • Kalyani Nagar, Pune, Maharashtra, India Academian Full time

    Position Purpose: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high volumes...


  • Mumbai, Maharashtra, India Jaguar Software India Full time

    Jaguar Software India needs a motivated and professional enterprise software support executive to join our team to support our Digital Lending Software. **Requirements**: In order to be a successful enterprise software support executive, - Excellent communication skills - Must have good interpersonal skills. - BCom or Understanding of accounts. - Knowledge...


  • Mumbai, Maharashtra, India Grace Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)** **Job Title**: International Customer Service Representative (Voice Process) **Responsibilities**: - Handle voice-based customer interactions for shipping logistics. - Provide updates on shipment tracking and resolve complaints. - Maintain accurate records in the CRM system. - Collaborate with...

  • Customer Service Rep

    4 weeks ago


    Mumbai, India Royal Jewelry & Watches Full time

    _We are an Atlanta based company working in the Jewelry Industry and are looking for a customer service representative that is able to interact in _**_fluent English_** _language with our customers with regards to their custom jewelry orders. The position is remote, whereby the agent can work from home._ **Responsibilities**: - Communicating with customers...


  • Mumbai, Maharashtra, India Convergint Asia Pacific Full time

    Job DescriptionThe Customer Service Engineer is responsible for ensuring client satisfaction by managing relations with existing clients and providing services to our clients. This includes troubleshooting, solving problems, and completing routine preventive maintenance on time according to Convergint Technologies standards and policies.Key...


  • Kopar Khairane, Navi Mumbai, Maharashtra, India Croda Full time

    CS team Co-ordinator represents the most frequent point of contact between a customer and Croda. Ensure that customer orders and queries in the web portal are promptly and efficiently processed through to fulfilment in accordance, as far as possible, as per customers' expectation. **Overall ownership of order processing to ensure that**: - Web portal is...

  • Customer Service Rep

    4 weeks ago


    Mumbai, India nVent Full time

    We’re looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. - WHAT YOU WILL EXPERIENCE IN THIS POSITION: In this position, you will get to: - The Sales support is the primary...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Pune, Maharashtra, India Ultimate Recruiter Full time

    **Urgent Opening for the post of Customer service representative** Job Location - Pune, ranjangaon experience - 2 to 6 yrs **Education and Experience**: - Bachelors in any Discipline. - Professional work experience more than 3 years for similar role. **Essential Duties & Responsibilities** - Provides customer focused service to assigned accounts. -...

  • Service Coord Rep

    3 weeks ago


    Mumbai, Maharashtra, India NCR Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...


  • Thane District, Maharashtra, India Revvity Full time

    Responsible for Sales & Service Order creation. - Following up for Estimated dispatch date from Singapore and thus, updating to customers. - Responsible for creation of free of Cost orders in SAP as well as replacement order for the defective parts supplied to the customer from Singapore warehouse. - Releasing PO to import the material from manufacturing...


  • Mumbai, Maharashtra, India Citi Full time

    The Cash and Trade Proc Rep 5 is an entry level role responsible for processing basic to relatively complex transfers in coordination with the Transaction Services team. The overall objective is to perform moderately complex cash & trade operation tasks, by providing processing assistance for assigned projects. **Responsibilities**: - Perform the Cross...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Secondary(10th...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service Rep

    4 weeks ago


    Mumbai, India We hire Full time

    INTERNATIONAL CALL CENTER LOCATION- AIROLI (VOICE PROCESS) SOLVING THE QUIRIES OF THE CUSTOMER SALARY UPTO 23K (BASED ON YOUR INTERVIEW AND YOUR LAST DRAWN SALARY) AND HSC FRESHERS UPTO 18K 5 DAYS WORKING AND 2 DAYS ROTATIONAL WEEK OFF DROP FACILITY WILL BE PROVIDE WALK INN INTERVIEW HSC AND GRADUATE FRESHERS BOTH CAN APPLY ALL THE RELEVANT...


  • Mumbai, India Convergint Asia Pacific Full time

    Title: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint...