Customer service engineer
4 weeks ago
Title: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint Technologies standards and policies. 4. Develop new requests and generate revenue from existing clients, support CS team and other departments with activities as needed within your region. 5. To be proficient in our products and technology. Always improve abilities. Major Responsibilities : 1. Total client satisfaction. 2. Working with CS Rep., coordinating all customer service issues and managing relations with all existing clients within assigned region. 3. Ensure quality of Convergint Technologies following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region. 4. Provide routine preventive maintenances. 5. Handle daily trouble-shooting, follow up all open technical issues till the problems resolved. 6. Take over all service issues from Project team after External Hand Over done. 7. Prepare customer training materials and deliver professional customer training. 8. Diagrams update after HO. 9. Complete customer log file and follow up open issues. Submit weekly log file report. 10. Manage service sub-contractors and ensure them following up ICD standards and policies. 11. Promote CS selling and generate revenue from all existing clients. 12. Help desk. 13. Reporting of CS events to CS Dept. Supervisor and National CS Manager. Major Skills – Experience on Lenel/CCure/AMAG/Gallagher (anyone is fine), Customer centric approach, ability to troubleshoot and provide solutions.
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Customer Service Representative
3 months ago
Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time**Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...
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Customer Service
6 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service Representative
1 month ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeResolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...
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Bpo Customer Service
2 weeks ago
Sanpada, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...
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Bpo Customer Service
2 months ago
CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For International BPO Customer Service **Must have experience in customer service** Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8657177805 Pay: ₹20,000.00 -...
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Customer Service Executive
6 months ago
Mumbai, India Talent Corner HR Service Ltd Full timeWe have an opening for the post of Customer Service Executive in E-commerce company located at Andheri East. Details mentioned below: **Designation** **:Customer Service Executive** **Qualification** : Any Graduate **Experience** : 1 to 2 years of experience **Industry preferred**: E-commerce **Job location**: Andheri East (close by to Western Express...
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Bpo Customer Service
3 weeks ago
CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...
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Customer Assistant
3 months ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
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Customer Service Engineer
3 months ago
mumbai, India Convergint Asia Pacific Full timeTitle: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint...
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Customer Service Engineer
6 months ago
mumbai, India Convergint Asia Pacific Full timeTitle: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives :1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...
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Customer Service Engineer
4 weeks ago
mumbai, India Convergint Asia Pacific Full timeTitle: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives :1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...
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Customer Service Representative
6 months ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills US Process Customer Service HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided Work From Office Only Monthly Incentives **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...
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Bpo Customer Service Navi Mumbai
6 months ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹25,000.00 - ₹35,000.00 per...
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Bpo Customer Service Navi Mumbai
6 months ago
Navi Mumbai, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with good comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are...
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Customer Service Engineer
3 months ago
mumbai, India Convergint Asia Pacific Full timeTitle: Customer Service EngineerDepartment: Service DepartmentExperience – 3 to 7 yearsMain Objectives:1. Ensure client satisfaction.2. Manage relations with existing clients.3. Service security systems and provide services to our clients. Trouble shooting, solving problemsand finish routine preventive maintenance on time according to Convergint...
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Customer Service Representative
6 months ago
Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeUrgent hiring for Customer Service Associate Excellent communication Skills HSC & Graduate will do. Rotational Shifts & 2 Week offs Traveling allowance will be provided **Salary**: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift - Rotational shift - US shift Supplemental pay types: -...
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Customer Service Executive
1 month ago
Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time**Designation - Senior Customer Service Associate (Voice).** **Process - Customer Service (Voice)** **Qualification - HSC** **Shifts - Rotational shifts (24/7)** **Week off-2 Rotational off** **Salary -2.4 to 4.2 Lpa** **Joining - Immediate** **Perks - Cabs facilities till hiring boundary** **Western Rail Network - Mira Road to...
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Customer Service Engineer Specialist
7 days ago
Mumbai, Maharashtra, India Convergint Asia Pacific Full timeWe are seeking an experienced Customer Service Engineer Specialist to join our team at Convergint Asia Pacific. In this role, you will be responsible for ensuring client satisfaction and managing relations with existing clients.Your main objectives will include:Ensuring total client satisfaction through prompt and efficient response to all service...
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Customer Service Executive
6 months ago
Mumbai, India Tata Communications Full time**Job Family Descriptor** **Broad outline of the Role** - The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key...
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Bpo Customer Service Navi Mumbai
6 months ago
Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full timeUrgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...