Patient Appointment Scheduler

1 day ago


Mumbai Maharashtra, India Dev Medical Management Full time

**Key Responsibilities**
- **Schedule Appointments**:

- Answer patient inquiries promptly and professionally.
- Schedule, reschedule, and confirm patient appointments based on provider availability and patient preferences.
- Ensure accurate documentation of patient details and appointment reasons.
- **Coordinate Provider Schedules**:

- Maintain up-to-date and accurate provider calendars.
- Communicate any schedule changes, delays, or conflicts effectively with patients and staff.
- **Verify Patient Information**:

- Confirm and update patient demographic and insurance information during scheduling.
- Verify eligibility for services and inform patients about referral requirements if needed.
- **Handle Cancellations and No-Shows**:

- Manage appointment cancellations and no-shows in accordance with clinic policies.
- Notify patients of missed appointments and assist in rescheduling as needed.
- **Customer Service**:

- Greet patients warmly over the phone or in person.
- Address patient concerns and questions courteously, escalating issues when necessary.
- Educate patients on clinic processes, including pre-appointment preparation.
- **Maintain Records**:

- Ensure all appointment-related details are accurately recorded in the scheduling software.
- Prepare daily schedules and reports for providers and administrative teams.

**Skills and Qualifications**
- **Education**: HSC or Graduates
- **Experience**: _**Freshers can apply**_, Prior experience in healthcare scheduling, customer service, or administrative roles preferred.
- **Technical Skills**:

- Proficiency with scheduling software and Electronic Health Record (EHR) systems, such as ECW or Cerner.
- Strong computer skills, including MS Office (Word, Excel).
- **Soft Skills**:

- Excellent communication and interpersonal abilities.
- Ability to multitask and prioritize in a fast-paced environment.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

Application Deadline: 07/01/2025
Expected Start Date: 23/12/2024


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