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Custome Support Excellence
2 weeks ago
Job description:
Coordinate with Customer Support team: Plan their output and ensure effective execution &
provide desired guidance
Provide Direct Customer Support and ensure relation Management
Collection of customer feedback from time to time and design improvement of services
Review & Resolve Escalations
Evaluate Performance of the team members
Coordinate with account manager & provide time to time feedback
Create and update training documentation or manuals
Learning new releases/modules of software and work along with support team members for
effective implementation of new releases
Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints &
Suggestions
Design strategy for superior product adoption & execute them effectively
Would be required to manage support ticketing tool for managing customer queries/issues or
suggestions
Responsible for creating/reviewing system usage reports/MIS and ensure timely sharing of
reports to client
**Salary**: ₹10,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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