Custome Support Excellence

2 weeks ago


Ahmedabad, India jms advisory Full time

Job description:
Coordinate with Customer Support team: Plan their output and ensure effective execution &
provide desired guidance

Provide Direct Customer Support and ensure relation Management

Collection of customer feedback from time to time and design improvement of services

Review & Resolve Escalations

Evaluate Performance of the team members

Coordinate with account manager & provide time to time feedback

Create and update training documentation or manuals

Learning new releases/modules of software and work along with support team members for

effective implementation of new releases

Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints &
Suggestions

Design strategy for superior product adoption & execute them effectively

Would be required to manage support ticketing tool for managing customer queries/issues or

suggestions

Responsible for creating/reviewing system usage reports/MIS and ensure timely sharing of

reports to client

**Salary**: ₹10,000.00 - ₹45,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)


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