customer support executive

3 weeks ago


Ahmedabad, Gujarat, India timesjobs Full time
#
## CUSTOMER SUPPORT EXECUTIVE

QUALIFICATION: Graduate

EXPERIENCE: 2 to 3 Years

PROFILE:

  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills especially Microsoft Office & tools.
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating procedures.
  • Planning the standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers.
  • Providing feedback to the management.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

WORKING HOURS: 11 am to 7 pm Six days a week

LOCATION: Navrangpura, Ahmedabad.

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