customer support executive
3 weeks ago
## CUSTOMER SUPPORT EXECUTIVE
QUALIFICATION: Graduate
EXPERIENCE: 2 to 3 Years
PROFILE:
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills especially Microsoft Office & tools.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating procedures.
- Planning the standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers.
- Providing feedback to the management.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
WORKING HOURS: 11 am to 7 pm Six days a week
LOCATION: Navrangpura, Ahmedabad.
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