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Customer Support Associate

5 months ago

Ahmedabad, India Pyther Innovations Private Limited Full time

PURPOSE:
Experienced Support Engineers will get a chance to work on product implementation projects as well.

We are looking for creative, energetic and highly motivated Customer support engineers who are committed to

resolve issues faced by our customers and contribute to customer experience improvement programs.

Technical Skills:

- Excellent customer handling skills.
- Global customer support experience would be preferred.
- Experience in product support will be an added advantage.
- Good at Microsoft office.
- Able to maintain procedural documents and reports with technical details, for building knowledge base.
- Basic knowledge of HTML.
- Basic understanding of the ticketing tool preferred.
- Basic understanding of computer networks.
- Excellent English communication skills

Attitude:

- Focused and detail-oriented
- Analytical and problem-finding skills
- Good at planning
- Self-learner

Expectations:
○ Meet SLA on each ticket raised.

○ Prompt response on each query.

○ Regular follow up on each ticket.

○ Encourage users to use product by advertising its benefits.

○ Any technical issues should be reported to the technical team for immediate fix.

○ Quality of documentation should be maintained on each ticket handled.

Post-delivery participation - Training and User Feedback

○ Encourage users to fill surveys and feedback at the end of resolution.

○ Work closely with sales and development team and participate in user training session

0- 3 years experience can apply.

Work From Office (Ahmedabad)

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.25 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (preferred)