Customer Support Associate

2 months ago

Ahmedabad, India Pyther Innovations Private Limited Full time

PURPOSE:
Experienced Support Engineers will get a chance to work on product implementation projects as well.

We are looking for creative, energetic and highly motivated Customer support engineers who are committed to

resolve issues faced by our customers and contribute to customer experience improvement programs.

Technical Skills:

- Excellent customer handling skills.
- Global customer support experience would be preferred.
- Experience in product support will be an added advantage.
- Good at Microsoft office.
- Able to maintain procedural documents and reports with technical details, for building knowledge base.
- Basic knowledge of HTML.
- Basic understanding of the ticketing tool preferred.
- Basic understanding of computer networks.
- Excellent English communication skills

Attitude:

- Focused and detail-oriented
- Analytical and problem-finding skills
- Good at planning
- Self-learner

Expectations:
○ Meet SLA on each ticket raised.

○ Prompt response on each query.

○ Regular follow up on each ticket.

○ Encourage users to use product by advertising its benefits.

○ Any technical issues should be reported to the technical team for immediate fix.

○ Quality of documentation should be maintained on each ticket handled.

Post-delivery participation - Training and User Feedback

○ Encourage users to fill surveys and feedback at the end of resolution.

○ Work closely with sales and development team and participate in user training session

0- 3 years experience can apply.

Work From Office (Ahmedabad)

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.25 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (preferred)

  • Customer Support Associate

    1 month ago

    Ahmedabad, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    6 days ago

    Ahmedabad, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 months ago

    Ahmedabad, India OMSGURU Solutions Pvt Ltd. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 2 Years **Must Have Skills**: - Excellent communication - Fluent in Hindi & English - Working knowledge of Microsoft Excel - Typing Speed of minimum 30 Words Per Minute - Outspoken...

  • Customer Support Associate

    2 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    2 months ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    1 week ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    1 week ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    1 week ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Associate Customer Support

    1 month ago

    Ahmedabad, India Tech Mahindra Full time

    **Tech Mahindra BPO Voice Process** Position : Associate Customer Support Job Type : Contract - ROTATIONAL SHIFT Salary : 1.8 LPA **Immediate Joiners from Ahemdabad are Preferred** **Process Specifics**: - 24*7 environment. - Minimum qualification 10+2 or 10+3. - Freshers are eligible. - Work From Office. - Voice Process. - Languages Required: Hindi &...

  • Customer Support Associate

    2 days ago

    Ahmedabad, Gujarat, India Gcube Info Full time

    **Job Overview** The role of Customer Support Associate at Gcube Info in Ahmedabad. Full-Time. Salary range commensurate with experience. We are looking for people having good communications skills in English and can interact with UK Clients with confidence. Experience and freshers both can apply. Timing 2:30 PM to 11:30 PM IST. **Qualifications and...

  • Customer Support Associate

    4 weeks ago

    Ahmedabad, Gujarat, India Agriown Farmtech Pvt. Ltd. Full time

    **Job Title**: Customer Support Associate **Location**: Entrepreneurship Development Institute of India Bhat Gandhinagar Gujarat 382428 **Company**: AgriOwn Farmtech Pvt. Ltd. **About Us**: AgriOwn Farmtech Pvt. Ltd. is a leading provider of innovative agricultural solutions dedicated to supporting farmers and improving agricultural productivity. We...

  • Urgent Required Customer Support Associate

    2 weeks ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Support Associate. Thanks & Regards, Success Placement Consultancy **Job Types**: Full-time, Fresher Pay: ₹9,870.29 - ₹28,512.95 per month Schedule: - Day shift Ability to commute/relocate: - Ahmedabad, Gujarat: Reliably commute or planning to relocate before...

  • Customer Support Executive

    24 hours ago

    Ahmedabad, India Impetus consulting associate Full time

    **Position Title: Virtual Patient Relationship Manager** **Description**: **Responsibilities**: - Manage inbound and outbound calls from patients seeking information on doctors andspecialists, appointment scheduling, and general patient concerns. - Make outbound calls to gather feedback and follow-up with patients. - Respond to emergency code announcements...

  • Customer Support Associate

    5 days ago

    Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full time

    HIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...

  • Customer Support Associate

    24 hours ago

    Ahmedabad, Gujarat, India DIGITEL MEDIA LLP Full time

    HIRING Customer Support Associate ( US - International Voice Process ) We are Hiring an Associate & Sr. Customer Support Associate for International BPO for US Lead Generation Campaign. **Salary**: Best in the Industry **Designation**: Associate & Senior Associate (International Voice Process) **Shift**: Night Shifts Only **Shift Timing**: - 7 Pm to 5...

  • Customer Support Executive

    2 days ago

    Bodakdev, Ahmedabad, Gujarat, India Impetus consulting associate Full time

    **Position Title: Virtual Patient Relationship Manager** **Description**: **Responsibilities**: - Manage inbound and outbound calls from patients seeking information on doctors andspecialists, appointment scheduling, and general patient concerns. - Make outbound calls to gather feedback and follow-up with patients. - Respond to emergency code announcements...

  • Customer Support Associate

    1 month ago

    Vastrapur, Ahmedabad, Gujarat, India Siyana Info Solutions Pvt. Ltd. Full time

    **A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual** **Salary**: ₹100,000.00 - ₹300,000.00 per...

  • Customer Support Associate

    1 month ago

    Ahmedabad, India Petpooja (Prayosha food services Pvt ltd) Full time

    **Roles and Responsibilities**: - Coordinate with customers - Provide customer support & resolve their query. - Coordinate with client & internal team - Maintain daily activity data. - Timely follow-up from the customer **Skills Required**: - Client Coordinator - Good Communication - Basic knowledge of MS Office - Customer Retention - customer...