Customer Support Associate Voice Process

4 months ago


Bengaluru, India Fidelis Technologies Pvt Ltd Full time

Customer Support / Voice Process (English + Hindi, Tamil, Gujarathi, Marathi)

Experience : Fresher

Qualifications : Any Graduates (15 years of education)

Process : Airtel Black

Package : 17800 take home + 2000 Incentives

Rotational Shifts and Rotational Week offs

**Roles and Responsibilities**
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.

**Skills Required**:

- Should be good in communication both in Verbal Communication
- Self-motivated
- Sound Knowledge of English and Hindi, Tamil, Marathi, Gujarati will be an advantage
- Excel Knowledge will be an added advantages.

**Note : Walk-In Interview**

**Place : Hosur Road Bangalore.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹17,800.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)
- English (required)
- Tamil (required)
- Gujarati (required)
- Marathi (required)


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