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Customer Support Associate

1 month ago

Bengaluru, India FloBiz Full time

**Voice Process - Customer Success**:
**Customer Support Associate - Voice Process**

**About Company**

My Billbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. My Billbook is currently being used by more than 5M+ businesses across 1000+ towns, with over $6 billion annual transactions and we are growing 100% month on month.

Any successful company’s success is defined by how happy their customers are. We at Flobiz, strive to provide the best customer experience to our users. As a customer support associate, you will be responsible for handling customer queries, enhancing customer journey with our product and overall service experience.

**Responsibilities**:

- Offer support and solutions to customers in accordance with the company's Support policies
- Handling customer queries/complaints/requests and providing timely and quality resolution
- Ability to overcome problems using guidelines and escalate with expediency, when necessary
- Responsible to follow up with customers to ensure their needs and expectations are satisfied
- To continuously improve product knowledge and awareness of market trends and competitor products
- Prior Experience 2+ years
- Bachelor Degree and excellent verbal, written and interpersonal communication skills
- Must be self-motivator and self-starter
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Should be able to work in High Pressure environment
- Excellent communication in English and Hindi
- Kannada, Tamil, Telugu, Malayalam languages are an added advantage
- Basic knowledge of Accounting and Billing is a Plus
- Flexible with 24/7 rotational shifts and rotational 6 week-offs in a month
- Immediate joiners are given first preference

**Location**:

- Bangalore

**CTC**:

- 3-4LPA