Customer Support Associate
5 months ago
Required Experience**:Minimum 2 Year in International Voice Process (Customer Support)**
**Job Role**: Senior Customer Support Executive (International Voice Process)
**Qualification**: Any graduate
**CTC**: 6 LPA + Allowances & Variables
**Location**: Bangalore
**Notice: Immediate or Currently Serving**
Work From Office
24/7 Shifts
5 Days Working, 2 Days off
2 Way Cab Facility
**Responsibilities**:
- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹50,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- International voice process: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Bangalore, Karnataka (required)
Ability to Relocate:
- Bangalore, Karnataka: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9216674662
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