Customer Support Voice

7 months ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

**Job Description**:
Customer Support - Voice

Exp
- 1 to 3 yrs

Location
- Bangalore

Np
- 15days to Immediate

Voice Process Agents are responsible for answering customer calls and resolving the issues or providing information about the products and services they offer. Agents are often required to listen carefully to the caller and provide appropriate information and help.

If a caller has a complaint, the agent should listen carefully to the complaint and provide appropriate help.

If a caller asks for a return call, the agent must schedule a time for the return call. The agent must also schedule a return call if the caller asks for a callback within a certain time frame.

If the customer service agent does not have the information or authority to resolve the issue, the customer service agent must direct the caller to the appropriate customer service representative.

1. An agent should communicate well with customers.

2. An agent should have the ability to handle multiple calls simultaneously.

3. An agent should be able to answer calls from different types of customers.

4. An agent should be able to handle difficult customers effectively.

5. An agent should be able to provide the most accurate information to the customer.

6. An agent should have a good command of English and other local languages.

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