Voice Process Associate

2 days ago


Bengaluru, India Offload Process Private Limited Full time

Designation**:Voice Process Associate (International Process)**

**Responsibilities and Duties**
- Screen calls and routing them to the appropriate individual.
- Giving timely and professional responses to clients and customers.
- Build rapport, listen, clarify and manage the conversational flow
- Manage upset customers, conflicts and challenging situations
- Deliver outstanding service
- Monitor the tickets queue and ensure that the tickets are addressed within the agreed timeframe
- Excellent time management and organization skills
- Ensure that the documented process is followed without any deviation
- Participate in the off-shore weekly/monthly status calls and training calls
- Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
- Teach solutions to customers.
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
- Work with members of other departments/teams to resolve product issues escalating issues as necessary
- Configure customer products to meet requirements
- Good Team Player

**Key Skills**
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE

**Required Experience and Qualifications**
- Any Graduate /Under Graduate
- Proficient in handling MS Office (excel ,Word, Outlook)
- Very good communication skills in English.
- Since the client is based in Australia, one needs to be flexible about early morning time shift.

**Benefits**
Fixed Salary will be paid on the first of every month.
Location: Bangalore

**Salary**: 2.5 to 3.5 LPA
Experience: 1-6 years in a similar role is mandatory

**Workweek : Monday to Friday, 6:30AM - 3:30 PM and Saturday 8:30 AM - 2:30PM**
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9036893374



  • Bengaluru, Karnataka, India Offload Process Private Limited Full time

    Designation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...

  • Process Associate

    4 days ago


    Bengaluru, India Blue Matrix Connect Full time

    Company OverviewBlue Matrix Connect is a leading provider of BPO solutions, catering to global and domestic clients from various industries. Our services include Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics. With our expertise in Operations and Business Development, we aim...


  • Bengaluru, India Spec- US Voice Process Full time

    Answer inbound calls through Toll free numbers and engage with the customers over the phone while providing education on a wide range of employer sponsored retirement plans. - Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements. - Accurately process transactions such as...


  • Bengaluru, Karnataka, India Spec- US Voice Process Full time

    Answer inbound calls through Toll free numbers and engage with the customers over the phone while providing education on a wide range of employer sponsored retirement plans. Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements. Accurately process transactions such as withdrawals,...


  • Bengaluru, Karnataka, India Fisc-aa dynamics Full time

    Hello Connections We have huge openings for Bangalore Voice process associate Education: Graduation Experience: Freshers Language: English + Hindi / any regional language Salary: Incentives Location: Bangalore Contact: – Yasmin HR


  • Bengaluru, India Domestic voice Process Full time

    **Immediate Joiners needed!** 1. Proficient in English and Hindi verbal communication 2. Quick learner with the ability to grasp new systems and processes 3. Detail-oriented and thorough in ensuring mínimal errors while sending a communication to customers 4. At least 2 years of experience in handling customers in both voice and non-voice process 5....


  • Bengaluru, India Domestic voice Process Full time

    **Immediate Joiners needed!** 1. Proficient in English and Hindi verbal communication 2. Quick learner with the ability to grasp new systems and processes 3. Detail-oriented and thorough in ensuring mínimal errors while sending a communication to customers 4. At least 2 years of experience in handling customers in both voice and non-voice process 5....


  • Bengaluru, India Gett Jobs Recruitment Firm Full time

    **Associate Assurant Operations** Bangalore, Bellandur Insurance and Mortgage Voice and Semi Voice Process -Outbound & Inbound Freshers/Experienced Graduates 5.30 PM TO 6.30am ANY 9 HOURS Work From Office Cab Facility: - **2-way cab** within 28Km radius Salary Package: - Voice: - 25.3k TH Semi Voice: - 18.5k TH Non Voice: - 16.5k TH 2.5k...

  • International Bpo

    3 weeks ago


    Bengaluru, India Tikmi technology Full time

    Associate and Sr Associate - International voice process 12th and above Must have experience in International voice process Rotational shifts and Rotational offs 2 way cabs provided 5 days working call Shilpa at 8217252132 Ability to commute/relocate: - Bangalore, Karnataka: Reliably commute or planning to relocate before starting work...


  • Bengaluru, India Bangalore Job Hub Full time

    Position: International Voice Process AssociateJoin our team as an International Voice Process Associate for Banking, based at Belendur Eco Space.We're looking for individuals with exceptional communication skills to provide top-notch support to our international banking customers. Responsibilities: Handle inbound calls from banking customers globally,...


  • Bengaluru, Karnataka, India White Horse Manpower Consultancy P Ltd Full time

    Apply for Cisco Certified Network Associate For Voice Process, White Horse Manpower Consultancy P Ltd in Bengaluru/ Bangalore ,Chennai for 1 - 6 Year of Experience on


  • Bengaluru, Karnataka, India White Horse Manpower Consultancy P Ltd Full time

    Apply for Cisco Certified Network Associate For Voice Process, White Horse Manpower Consultancy P Ltd in Bengaluru/ Bangalore ,Chennai for 1 - 6 Year of Experience on


  • Bengaluru, Karnataka, India White Horse Manpower Consultancy P Ltd Full time

    Apply for Cisco Certified Network Associate For Voice Process, White Horse Manpower Consultancy P Ltd in Bengaluru/ Bangalore ,Chennai for 1 - 6 Year of Experience on


  • Bengaluru, Karnataka, India Bangalore Job Hub Full time

    Position: International Voice Process Associate Join our team as an International Voice Process Associate for Banking, based at Belendur Eco Space. We're looking for individuals with exceptional communication skills to provide top-notch support to our international banking customers. Responsibilities: Handle inbound calls from banking customers globally,...


  • Bengaluru, India FloBiz Full time

    **Voice Process - Customer Success**: **Customer Support Associate - Voice Process** **About Company** My Billbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. My Billbook is currently being used by more than 5M+ businesses across 1000+ towns, with over $6...


  • Bengaluru, India IntouchCX Full time

    **Customer Service Associate - Voice** **Intouch** Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are looking for a self-motivated...


  • Bengaluru, Karnataka, India Bangalore Job Hub Full time

    Position: International Voice Process Associate Join our team as an International Voice Process Associate, located at Bellandur Eco Space. We are seeking individuals with excellent communication skills and a passion for delivering outstanding customer service. Responsibilities: Handle inbound calls from Amazon customers regarding inquiries, orders, and...


  • Bengaluru, India Offload Process Private Limited Full time

    **Job Summary** Designation**:Reception Executive (International Process)** **Location**:Work From Home (should be flexible in case a need to report to work arises) **Responsibilities and Duties** - Screen calls and routing them to the appropriate stakeholders. - Giving timely and professional responses to clients and customers. - Build rapport, listen,...


  • Bengaluru, India Wroots Global Private Limited Full time

    Greetings for the day!!! We are looking for process associate for International Voice/Non-Voice process who can interact with customers, address their concerns, answer their questions and assist them with their needs. Roles and Responsibilities: - Listen to customers concerns, issues and questions. Resolve customer concerns and answer customers questions...


  • Bengaluru, India Gettjobs Recruitment Firm Full time

    Associate Assurant Operations Bangalore, Bellandur insurance and mortgage Voice Process -Outbound & Inbound Freshers/Experienced Graduates 5.30 PM TO 6.30am ANY 9 HOURS Work From Office Cab Facility: - 2-way cab within 28Km radius Salary Package: - Voice: - 25.3k TH Semi Voice: - 18.5k TH Non Voice: - 16.5k TH 2.5k shift allowance...