Process Associate

4 weeks ago

Bengaluru, India Blue Matrix Connect Full time

Company Overview


Blue Matrix Connect is a leading provider of BPO solutions, catering to global and domestic clients from various industries. Our services include Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics. With our expertise in Operations and Business Development, we aim to bridge the gap between talents and employers.


Job Overview


The Process Associate - Voice role at Blue Matrix Connect is a full-time position based in Bangalore Urban, Karnataka, India. The role requires 1 to 3 years of experience and is part of our BPO solutions team. The Process Associate - Voice will be responsible for handling voice-based processes and providing excellent communication.


Qualifications and Skills


  • Junior level position with 1 to 3 years of experience in voice-based processes
  • Excellent communication skills, both verbal and written
  • Ability to engage and build rapport with customers
  • Strong problem-solving and decision-making abilities
  • Attention to detail and accurate documentation
  • Ability to work independently and as part of a team



Roles and Responsibilities


  • Handle voice-based processes with professionalism and efficiency
  • Conduct outbound calls for sales and marketing purposes
  • Provide information and assistance to customers in a clear and concise manner
  • Resolve customer complaints or inquiries with empathy and patience
  • Document all customer interactions accurately and in a timely manner
  • Collaborate with team members and other departments to achieve business goals
  • Adhere to company policies and procedures
  • Maintain a positive and professional attitude





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