International Voice Process- Receptionist

5 months ago

Bengaluru, India Offload Process Private Limited Full time

**Job Summary**
Designation**:Reception Executive (International Process)**

**Location**:Work From Home (should be flexible in case a need to report to work arises)

**Responsibilities and Duties**
- Screen calls and routing them to the appropriate stakeholders.
- Giving timely and professional responses to clients and customers.
- Build rapport, listen, clarify and manage the conversational flow
- Manage upset customers, conflicts and challenging situations Deliver outstanding service
- Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
- Excellent time management and organization skills
- Ensure that the documented process is followed without any deviation
- Participate in the off-shore weekly/monthly status calls and training calls
- Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
- Teach solutions to customers.
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
- Work with members of other departments/teams to resolve product issues escalating issues as necessary
- Configure customer products to meet requirements
- Good Team Player

**Key Skills**
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE

**Required Experience and Qualifications**
- Any Graduate /Under Graduate
- Min 6months
- 1-year exp handling international calls.
- Proficient in handling MS Office tools
- Very good communication skills in English.
- Since the work operations caters to Australia regions, one needs to be flexible about early morning time shift.
- Should have a well
- maintained fully functional laptop and a reliable internet ,power backup to avoid work disruptions.

**Benefits**
Fixed Salary will be paid on the first of every month.
Location: Work from Home, Bangalore

**Salary**: 1.8 to 3.0 LPA
Experience: 1-3 years in a similar role is mandatory

**Workweek : Monday to Friday, 6:30AM - 3:30 PM and Saturday 8:30 AM - 2:30PM**
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Leave encashment
- Work from home

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

**Language**:

- English (preferred)

**Speak with the employer**
+91 90368 93374

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