IT Helpdesk Executive

6 months ago


Bengaluru Karnataka, India Pro Team Solutions Pvt Ltd Full time

**IT HELP DESK EXECUTIVE**

**About Payroll Company**:
Pro-TEAM Solutions is a Management Consulting Company established & managed by a strong group of experienced Professionals, with each having more than a decade experience in managing various functions for multiple industry verticals successfully. Pro-TEAM having its corporate office in Bangalore and has its branches in Mumbai & Delhi, and in the process of establishing branches in Kolkata, Chennai & Hyderabad.

**Client**: Hitachi Energy Technology Services Private Limited

**Work Location**: Hitachi Energy, 7th floor, Brigade Opus, Kodigehalli gate, Bangalore, Karnataka.

**Job Summary**:
As an IT Help Desk Professional, your primary responsibility will be to provide technical support and assistance to employees within the organisation. You will be the go-to person for resolving IT- related issues and ensuring smooth operations across various software systems.

**Roles & Responsibilities**:

- Troubleshoot and resolve software issues.
- Collaborate with the IT tem to escalate complex issues and ensure timely resolutions.
- Log and track support tickets using ticketing system, ensuring accurate documentation and follow-up.
- Assist in user on boarding and off boarding processes, including setting up user accounts and access permissions.
- Maintain an inventory of IT equipment and coordinate repairs or replacement s needed.
- Sty updated with the latest technology trends and provide recommendations for system improvements.

**Requirements**:
1. Any bachelor’s degree would be accepted for our requirement.

2. Proven experience of 1 year in IT help desk or a fresher who is interested to take up this role.

3. Basic knowledge of hardware & software systems.

4. Proficiency in operating systems.

5. Excellent problem solving and troubleshooting skills.

6. Strong communication and interpersonal skills to effectively interact with users.

7. Ability to work independently and prioritize tasks in paced environment.

8. Salary (per month)**:20,000 - 22,000 net payable**.

10. **Only immediate Joiners can apply**.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Rotational shift

**Experience**:

- total work: 1 year (required)

Work Location: In person


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