CRM Executive

2 weeks ago


Midc Aurangabad Maharashtra, India Sunisa Infrastructure LLP Full time

**Purpose of the Job**:
Assisting Customer Inquiries by receiving incoming telephone calls and making Outbound Calls to help Sales Team to convert prospect Customer for Site Visit, as well as maintaining an accurate record of all calls made and received.

**Roles and Responsibilities**:
**A. Coordination with Customers, Site sales**

1. Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM

2. Answering all incoming inquiries with as little delay as possible

4. Convincing the leads to visit the site

5. Inform the Site Sales Team, the name of the customer and his time for visiting the site.

6. Helping the customer to reach the site

7. Arranging Cabs/Vehicles for customers if required and coordinating with them till they visit the site.

8. Attending walk-in customers at head office to provide details of any project as per requirement.

9. Educating customers by explaining our USPs and convincing them.

10. Attending property events or exhibitions and helping customers with requirements.

11. Inform customers about current payment offers at our sites.

12. Provide information about our upcoming projects.

13. Connecting new channel partners who call up by providing the concerned person's number along with relevant project information.

14. Go the “extra mile” to meet sales quota and facilitate future sales

15. Communicate any problems, concerns or questions to supervisory staff.

16. Refer customer complaints to supervisor for quality control.

17. Communicate respectfully and politely with potential customers at all times

**B. Marketing**

2. Collection and Interpretation of Data from Various Marketing Campaigns and Analysis of that Data.

3. Identification of Trends and Communication of These Trend Insights to the Respective Groups.

4. Planning, Executing And Measuring The Conversion Rates From Digital Marketing Campaigns

5. Identifying Crucial Customer Conversion Points And Drop Off Points That Maximizes User Funnels

6. Being Up To Date With Emerging Technologies And Use Of Them To Maximize Output

**C. Data / Report Management**

1. Call the Customer post-Site Visit to know their Feedback.

2. Maintaining concise and meticulous records of Follow-ups done for the same.

3. Daily Reporting in a predefined format.

4. Reporting the Quality of Leads attended to help refine Marketing Campaigns.

5. Collecting and updating price and unit details sheet of all Sites.

6. Maintaining a proper record of important details of each conversation and recording all successful and unsuccessful attempts to close sales.

7. Collect feedback from Customers and note the Useful Information and provide it to Management which helps in analyzing Customer needs.

**D. Competition and Market Knowledge**

1. Know the Competitors and projects nearby and understand the differential USP between our Projects and their projects along with their price points.

**E. Key Deliverables**:
1. The time taken to initiate first contact with new leads should be kept to less than 24 hours.

2. All Incoming Calls during business hours are to be attended to or called back within an hour.

3. Number of Site Visits.

**F. Key Challenges**:
1. Low Quality Leads often lead to wastage of time and effort.

2. Leads are lost when align to other Executive leading to a lower conversion ratio to show for the Efforts.

**G. Other Responsibilities**

1. To maintain an effective customer contact system that encourages new, repeat and referral business.

2. Attend team meetings; Share the best practices with colleagues.

3. Attend training & development sessions to develop relevant knowledge, techniques & skills, through interaction with customer.

4. Maintain and update relevant files.

**H. Management Reporting**:
1. Daily Report Submission (DRS)

2. Weekly Report Submission (WRS)

3. Monthly Report Submission (MRS)

**I. Corporate Discipline**:
1. Attending Training & Development Programs

2. Obeying Organization Policy and Discipline.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Pay: ₹10,000.00 - ₹12,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


  • CRM Executive

    3 days ago


    Midc, Aurangabad, Maharashtra, India Sunisa Infrastructure LLP Full time

    **Purpose of the Job**: Assisting Customer Inquiries by receiving incoming telephone calls and making Outbound Calls to help Sales Team to convert prospect Customer for Site Visit, as well as maintaining an accurate record of all calls made and received. **Roles and Responsibilities**: **A. Coordination with Customers, Site sales** 1. Take inbound,...

  • CRM Executive

    1 week ago


    Aurangabad, Maharashtra, India Dr. Chate's Homeopathy Clinic Full time

    **Job Title: CRM Executive - Healthcare** **Experience : 3-5 years (Healthcare)** **Location**: Chha. Sambhaji Nagar **Type**: Full-time **Role**: Hiring CRM Executive with 3-5 years in healthcare. Manage CRM systems, optimize patient engagement, and ensure compliance. **Responsibilities**: - Implement and manage healthcare CRM systems - Analyze...

  • CRM Executive

    4 weeks ago


    Nashik, Maharashtra, India Adinath Kirana Full time

    **Profile Introduction**: The CRM Executive will be responsible for managing and optimizing our customer relationship management (CRM) system to ensure efficient customer interactions, improve client satisfaction, and drive sales performance. This role involves developing and implementing CRM strategies, maintaining accurate customer data, and analyzing...

  • CRM Executive

    2 weeks ago


    Mumbai, Maharashtra, India KC Jewellery Manufacturing LLP Full time

    **The Jewelry CRM Executive is responsible for overseeing and managing the customer relationship management (CRM) activities within Organisation.** This individual will use their expertise in CRM and marketing to drive customer engagementand loyalty. **CRM Executive Job Responsibilities**: - Develop and execute customer-centric strategies that increase...

  • CRM Executive

    3 weeks ago


    Nashik, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - CRM Executive: Real Estate** **Job location: - Nashik, Maharashtra** **Salary: - 30,000-35,000 Per Month** **Experience: - ** **Total experience: - ** - 5 years of relevant experience in CRM management or related roles. **Minimum experience: - ** - 2 years of relevant experience in CRM management or related...

  • CRM Executive

    2 weeks ago


    Mumbai, Maharashtra, India Labdhi lifestyle ltd Full time

    Labdhi Lifestyle Limited is looking for an experienced and results-driven CRM Executive This role will focus on enhancing client relationships, driving site visit success, and ensuring client satisfaction. **CRM Executive** **Responsibilities**: - Serve as the primary point of contact to foster and strengthen client relationships. - Respond to customer...

  • CRM Executive

    4 weeks ago


    Khadki, Pune, Maharashtra, India Kundan Spaces Full time

    **Job Title: CRM Executive** **Position Overview**: As a CRM Executive, you will play a pivotal role in managing and optimizing our CRM system to ensure we deliver outstanding service to our clients and drive our business objectives. With your 4 years of experience in CRM management, you will be responsible for implementing CRM strategies, analyzing...

  • CRM Executive

    6 days ago


    Moshi, Pune, Maharashtra, India Santiago Full time

    **Customer Data Analysis**: **Job Overview**: The CRM Executive is responsible for supporting the CRM strategy by managing customer data, executing targeted campaigns, and ensuring seamless communication between the company and its customers. This role involves day-to-day management of the CRM system, customer data analysis, and collaboration with other...

  • CRM Executive

    4 days ago


    Pune, Maharashtra, India Chhoriya Realty Full time

    Develop and execute CRM strategies to enhance customer engagement and loyalty. - Manage and maintain the CRM database, ensuring data integrity and accuracy. - Oversee the segmentation of customer data to create targeted campaigns. - Monitor the performance of CRM campaigns and provide actionable insights for improvement. - Collaborate with the marketing team...

  • CRM Executive

    4 weeks ago


    Nasik, Nashik, Maharashtra, India Bhavin Wheels Pvt Ltd Full time

    **Job Summary** A CRM Executive must know the needs of his/her customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience. If you enjoy the challenge of giving people what they want, read on to discover if you should...

  • CRM Executive

    4 weeks ago


    Nashik, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - CRM Executive: Real Estate** **Job location: - Nashik, Maharashtra** **Salary: - 25,000-30,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer-facing role. **Minimum experience: - ** - 3 years of experience in a customer-facing role. **Education: - ** -...

  • CRM Executive

    3 weeks ago


    Satpur, Nashik, Maharashtra, India Kyte Energy Private Limited Full time

    As a CRM (Customer Relationship Management) Executive in an EV (Electric Vehicle) start-up, your role is to manage and enhance the relationships between the company and its customers. You will be responsible for implementing and maintaining CRM systems and strategies to optimize customer satisfaction and retention. Here is a general job description for a CRM...

  • CRM Executive

    3 weeks ago


    Wakad, Pune, Maharashtra, India Kishor Developers. Full time

    Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT on defining the capabilities and driving the implementation of the...

  • CRM Executive

    3 days ago


    Satpur, Nashik, Maharashtra, India Kyte Energy Private Limited Full time

    **Job Title: CRM Executive - DMS Software Specialist** We are seeking a talented CRM Executive with a specialization in managing DMS (Dealer Management System) software for our EV two-wheeler startup. In this role, you will be responsible for overseeing the efficient functioning of our DMS software while also managing various other CRM (Customer...

  • CRM Executive

    4 weeks ago


    Andheri, Mumbai, Maharashtra, India RD Brothers Property Consultant LLP Full time

    **Urgent hiring for CRM Executive / Sr. Executive & CRM Manager / CRM head.** Job Location: - Andheri Shift Timings - 10 am to 7 pm. **CANDIDATES ONLY FROM MUMBAI MAY APPLY.** CANDIDATES FROM **REAL ESTATE BACKGROUND** WITH CRM KNOWLEDGE PREFFERED. DIRECT RESPONSIBILITIES: In this role, you will be directly responsible for developing and implementing...

  • CRM Executive

    6 days ago


    Pune, Maharashtra, India Software Gen Full time

    **CRM Executive**: - Pune - 1 to 3 Years - Full Time **Any Graduate / Post Graduate**:

  • CRM Executive

    2 weeks ago


    Mumbai, Maharashtra, India Go Gauge Logistics Full time

    **Position**: CRM Executive **Location**: Pranik Chambers, Sakinaka, Mumbai - 400072 **Experience**: Fresher/Experienced **Employment Type**: Full-Time **Key Responsibilities: - ** **Client Interaction**: - Speak with clients to understand their requirements and provide appropriate solutions. - Build and maintain strong relationships with clients to...

  • CRM Executive

    5 days ago


    Andheri, Mumbai, Maharashtra, India S Global Tech Full time

    We are hiring for CRM Executive at Andheri-E. Exeperience - 2+ year in CRM/ Sales coordinator profile. Must have Advanced excel experience CTC: 30-40K per month Thanks and regards, Smita **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month **Experience**: - Sales coordinator / CRM profile: 1 year (required) - Advanced excel:...

  • CRM Executive

    2 weeks ago


    Worli, Mumbai, Maharashtra, India Zyax Chem LLP Full time

    **Job Title**: CRM Executive **Location**: Mumbai, India **Experience**: Minimum 3 Years **Key Responsibilities**: - **CRM Management**: Oversee the daily operations of the CRM system, ensuring customer data is accurate, up-to-date, and well-organized. - **Customer Segmentation**: Manage customer segmentation processes for targeted marketing and...

  • CRM Executive

    3 weeks ago


    Pimpri-Chinchwad, Maharashtra, India IOConnect Software Solutions Pvt Ltd Full time

    **Manage CRM Systems**: Oversee the implementation and maintenance of CRM systems to ensure accurate customer data. - **Develop CRM Strategies**: Create and execute strategies to improve customer engagement and retention. - **Collaborate Across Departments**: Work with sales, marketing, and customer service teams to optimize CRM utilization. - **Analyze...