Customer Retention Executive

3 weeks ago

Delhi Delhi, India Mahatta Multimedia Full time

1. Customer Engagement and Communication

notifications) for customer engagement.
- Segment customers and tailor messaging based on purchase history, browsing behavior,

and other data.

customers).

2. Customer Loyalty Programs
- Develop and manage customer loyalty or rewards programs to incentivize repeat

purchases.
- Monitor and analyze the impact of loyalty programs on customer retention.
- Optimize and evolve the loyalty program based on customer feedback and engagement

metrics.

3. Customer Satisfaction and Experience
- Implement customer feedback mechanisms to gauge satisfaction.
- Work with customer service and support teams to promptly resolve customer issues.
- Identify and address pain points in the shopping experience to improve overall customer

satisfaction.

4. Personalization and Product Recommendations
- Collaborate with data teams to implement personalized product recommendations.
- Use customer data to offer relevant cross-selling and upselling opportunities.
- Monitor the performance of recommendations and continuously refine the approach.

5. Retention Marketing and Promotions
- Plan and execute targeted retention campaigns, such as discounts, seasonal offers, or

exclusive deals for repeat customers.
- Track the effectiveness of promotions and refine strategies to maximize customer

retention.
- Work with marketing to develop creative and effective retention ads and campaigns.

6. Customer Data Analysis and Insights
- Analyze customer behavior data to identify retention trends and opportunities.
- Create detailed reports on key retention metrics (e.g., customer lifetime value, churn rate,

repeat purchase rate).
- Use insights to inform decision-making on retention strategies and improve customer

segmentation.

7. Post-Purchase Experience Optimization
- Ensure seamless post-purchase communication, such as order confirmations, shipping

updates, and follow-up messages.
- Gather customer feedback on the post-purchase experience and act on insights for

improvements.
- Develop strategies for encouraging reviews and referrals from satisfied customers.

8. Churn Reduction and Win-Back Campaigns
- Identify at-risk customers and develop strategies to re-engage them (e.g., targeted offers,

personalized outreach).
- Design win-back campaigns aimed at reactivating inactive or lapsed customers.
- Track and analyze win-back campaign results, adjusting tactics to improve effectiveness.

9. Customer Retention Metrics and Reporting
- Track and report key metrics such as repeat purchase rate, average order value, customer

churn rate, and customer lifetime value.
- Set retention goals and regularly review progress, reporting findings to management.
- Use metrics to refine retention strategies and demonstrate ROI.

10. Cross-Functional Collaboration for Retention Initiatives
- Work with product, marketing, and customer service teams to ensure a consistent and

seamless experience.
- Collaborate with product teams to adjust offerings based on customer feedback.
- Share insights with marketing and sales to improve acquisition strategies with a retention

focus.

E-commerce retention strategies aim to keep customers engaged, satisfied, and coming back for

more purchases by focusing on delivering a consistently positive experience, building customer

loyalty, and tailoring offers and content to individual customer preferences.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Customer Retention Marketing Executive

    2 days ago

    Delhi, India Origin Nutrition Full time

    Job Title: Executive - Customer Retention Marketing Location: Chennai (On-Site)Employment Type: Full-timeAbout UsOrigin Nutrition is a premium plant-based nutrition brand dedicated to creating products that fuel a healthier lifestyle while being kind to the planet. We are on a mission to redefine the standards of wellness and nutrition, and we’re...

  • Retention Executive

    2 months ago

    Delhi, Delhi, India Riskbirbal Insurance Brokers Pvt Ltd Full time

    As a Sales Executive specializing in Retention, you will be responsible for leading and executing strategies to retain existing customers, drive customer loyalty, and maximize revenue opportunities. Your primary focus will be on developing and implementing retention programs, managing customer relationships, and collaborating with cross-functional teams to...

  • Customer Retention Executive

    6 months ago

    Rajouri Garden, Delhi, Delhi, India Luxewood India Full time

    Job Summary: Roles and Responsibilities: Customer Communication: Respond promptly to customer inquiries and concerns. Develop and distribute personalised content tailored to customer interests and needs. Customer Retention Strategies: Design and implement effective customer retention programs and loyalty initiatives. Identify at-risk customers and develop...

  • Customer Retention Executive

    1 month ago

    Peeragarhi, Delhi, Delhi, India The Pet Pont Full time

    The Customer Retention Specialist will help keep our customers happy and loyal to Pet Point. This person will be responsible for talking to customers, solving their issues, and making sure they feel valued. They’ll work closely with our customer service, sales, and marketing teams to create a positive experience for our customers, encouraging them to stay...

  • Retention Marketing Executive

    2 days ago

    Delhi, India Nykaa Full time

    Job Overview:We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding...

  • Executive -retention

    6 months ago

    Delhi, India Petpooja Full time

    Delhi, India - Permanent - Renewal & Retention - 0 - 3 years Job Title: Executive -Retention **Job Description**: **Roles and Responsibilities**: *** - Conduct field visits to meet clients and strengthen relationships. - Collaborate with marketing and sales teams to develop retention strategies. - Analyze customer data to identify trends and areas for...

  • Retention Executive

    8 months ago

    New Delhi, India Sunergeo Recruitment Agency Full time

    We are looking for a dynamic Retention Executive to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.Responsibilities:Communicating with customers and sales representatives.Analyzing customer...

  • Strategic Customer Retention Professional

    15 hours ago

    Delhi, Delhi, India RAS Luxury Skincare Full time

    Company Overview:RAS Luxury Skincare is a renowned skincare company dedicated to providing high-quality products and exceptional customer experiences. We are seeking a skilled Strategic Customer Retention Professional to join our team.Job Description:We are looking for a results-driven professional to develop and execute strategies that increase customer...

  • Customer Retention Specialist

    1 month ago

    delhi, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER . Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Customer Retention Specialist

    4 weeks ago

    Delhi, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Customer Retention Specialist

    1 month ago

    delhi, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Customer Retention Marketing Specialist

    2 days ago

    Delhi, Delhi, India Truemeds Full time

    We are seeking a highly skilled Customer Retention Marketing Specialist to lead and accelerate our efforts around engaging and retaining existing customers. The ideal candidate will have 2-3 years of experience in creating mobile/web application journeys & campaigns on tools like MoEngage, Clevertap, etc.The role involves working closely with...

  • Customer Retention Executive

    6 months ago

    Kirti Nagar, Delhi, Delhi, India CIPHERSQUARE PAYMENT SOLUTIONS PRIVATE LIMITED Full time

    **Bulk hiring for customer retention profile** **Male/Female** **Nearby WEST DELHI** **Voice process** **any graduate /under graduate** **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift **Experience**: - tele-Calling: 1 year (required) Work...

  • Retention Manager

    2 days ago

    Delhi, India Styleverse lifestyle pvt Ltd Full time

    Job Title: Retention Marketing Manager Location: BangaloreExperience: 5-7 YearsEmployment Type: Full-TimeAbout UsThe Indian Garage Co. (TIGC) is a fast-growing fashion brand, redefining men’s and women’s style for Gen Z and millennials. With a tech-driven approach and a strong customer base, we aim to enhance customer retention and loyalty...

  • Retention Manager

    2 weeks ago

    Delhi, India Pilgrim Full time

    About UsFounded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Retention Manager

    2 weeks ago

    Delhi, India Pilgrim Full time

    About UsFounded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 250+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create...

  • Retention Marketing Executive

    2 days ago

    Delhi, India The Sleep Company Full time

    Job Title: Retention Marketing ExecutiveCompany: The Sleep CompanyLocation: MumbaiAbout Us: The Sleep Company is dedicated to enhancing our customers' sleep experience with top-of-the-line products and innovative solutions. We are looking for a motivated Retention Executive to join our dynamic team and drive the success of our retention marketing...

  • Retention Marketing Specialist

    16 hours ago

    Delhi, India RAS Luxury Skincare Full time

    Position Summary:We are looking for a results-driven Retention Marketing Specialist to join our team. In this role, you will be responsible for developing and executing strategies to retain existing customers, increase customer loyalty, and maximize lifetime value. You will work closely with cross-functional teams to enhance customer engagement and retention...

  • Customer Experience Strategist

    2 weeks ago

    Delhi, Delhi, India Industrybuying Full time

    Industrybuying: A Leading E-commerce Company\rWe are seeking an exceptional Customer Experience Strategist to join our team in a key role that will drive customer retention, loyalty, and revenue growth through data-driven insights.">About the Role:">This is a critical position where you will develop and execute CRM campaigns across email, SMS, WhatsApp, and...

  • Retention Marketing Manager

    3 weeks ago

    delhi, India Curly Tales Full time

    Company DescriptionCurly Tales is a lifestyle content platform based in Mumbai, focusing on food, travel, experiences, and lifestyle. We prioritize experiences over possessions, journeys over destinations, and people over places. Our goal is to inspire individuals to live their best lives through our diverse recommendations and stories.Role DescriptionThis...