Customer Relationship Coordinator

7 months ago


Pune, India Source.One Full time

**Location**:Pune
**Department**:Operations
**Designation**: Associate
**Role**:Customer Relationship
**Reports to**:Operations Head

**Responsibilities**:

- Buyer Account Management: Build and maintain strong relationships with assigned
buyers, serving as their primary point of contact for all inquiries, orders, and
concerns.
- Order Coordination: Manage the end-to-end process of order fulfillment, including
order tracking, delivery, and ensuring timely resolution of any order-related issues.
- Needs Assessment: Conduct thorough needs assessments for each buyer,
identifying their requirements and preferences.
- Customer Service: Provide exceptional customer service by promptly responding to
inquiries, resolving complaints, and addressing any issues to ensure overall
customer satisfaction.
- Relationship Building: Foster strong and lasting relationships with our buyers,
demonstrating a genuine interest in their success, and proactively identifying
opportunities to enhance their experience.
- Feedback Collection: Actively seek buyer’s feedback, suggestions, and complaints
to gain insights into their experiences and make improvements to our services.
- Data Management: Maintain accurate and up-to-date buyer records, order details,
and interactions in our internal system, ensuring information is readily available for
future reference and analysis.
- Collaboration: Collaborate with internal teams such as business, logistics and
operations to streamline processes, resolve buyer issues, and contribute to overall
customer success.

**Requirements**:

- Fluent in English and Hindi
- Proven experience in a customer-facing role, preferably in a buyer-focused or
account management position
- Strong problem-solving abilities and the capacity to handle challenging customer
situations with diplomacy and empathy
- Detail-oriented with exceptional organizational and multitasking skills
- Ability to work independently and collaboratively within a team environment
- Sales acumen and a customer-centric approach
- Knowledge of the industry and products offered is a plus

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment

Schedule:

- Fixed shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



  • Pune, Maharashtra, India Exxat Full time

    At Exxat, we're building an integrated education management platform for Health Sciences. Our team is growing, and we need a skilled Client Relationship Coordinator to join us.Job Summary:We're looking for a detail-oriented and organized individual with 3+ years of experience in account management, customer service, or operations. You'll be responsible for...


  • Pune, India B.U. Bhandari Motors Pvt. Ltd Full time

    Designation :Customer Relationship Executive - Sales Job Location : Baner Gender : Only female Experience : 2- 3 years Skills : Excellent communication, Presentable, MS Office **Job Role**: **CSI Improvement** - Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership - Develop and...


  • Pune, Maharashtra, India Rizzzed Textile LLP Full time

    **Key Responsibilities**: **1. Customer Engagement**: - Build rapport with customers and develop a deep understanding of their needs and preferences. - Implement strategies to enhance customer engagement and satisfaction, such as personalized communication and targeted promotions. **Order Management**: - Handle order processing, tracking, and fulfillment...


  • Pune, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Customer Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...


  • Pune, India Robokidz Eduventures Pvt. Ltd. Full time

    About Robokidz Eduventures: Robokidz Eduventures is dedicated to inspiring young minds with robotics, AI, and future-ready skills. Through online and offline courses, we aim to make cutting-edge technologies accessible to kids. We are seeking a Customer Relationship Manager to manage leads, provide exceptional counseling, andcoordinate with trainers and...


  • Pune, India Robokidz Eduventures Pvt. Ltd. Full time

    About Robokidz Eduventures:   Robokidz Eduventures is dedicated to inspiring young minds with robotics, AI, and future-ready skills. Through online and offline courses, we aim to make cutting-edge technologies accessible to kids. We are seeking a Customer Relationship Manager to manage leads, provide exceptional counseling, and coordinate with trainers and...


  • Pune, India Robokidz Eduventures Pvt. Ltd. Full time

    About Robokidz Eduventures: Robokidz Eduventures is dedicated to inspiring young minds with robotics, AI, and future-ready skills. Through online and offline courses, we aim to make cutting-edge technologies accessible to kids. We are seeking a Customer Relationship Manager to manage leads, provide exceptional counseling, andcoordinate with trainers and...


  • Pune, Maharashtra, India Robokidz Eduventures Pvt. Ltd. Full time

    About Robokidz Eduventures Pvt. Ltd.We are an innovative edtech company dedicated to inspiring young minds with robotics, AI, and future-ready skills. Through our online and offline courses, we aim to make cutting-edge technologies accessible to kids.Job Title: Customer Relationship Management DirectorEstimated Salary: ₹8,00,000 per annum (dependent on...


  • Hadapsar, Pune, Maharashtra, India MOT marketing Technologies Full time

    **Job Role - Service Coordinator (Telecaller )** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...


  • Pune, India Q UP APP- 3409Tech Venture Pvt. Ltd Full time

    **Position Title: Customer Relationship Manager** About QUP APP-Consult with your patients online to keep them safe. Q UP online consultation provides a seamless experience and offers the ease of offline patient consultation in a secure online environment. With Q UP, patients can get access to their trusted physician online and allows them to share files,...


  • Pune, Maharashtra, India Gera Developments Full time

    Job Title: Customer Relationship AmbassadorWe are seeking an experienced Customer Relationship Ambassador to join our dynamic Customer Relations Team at Gera Developments.About the Role:The Customer Relationship Ambassador will serve as the primary point of contact for customers, focusing on resolving grievances, building strong relationships, and improving...


  • Pune, India indorents & Spaceship Full time

    **Customer Relationship Executive** We are looking for an earnest relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our o erings could best support their...


  • Pune, India TalentEdge Recruitment Consultants™ Full time

    We are hiring a **“Customer Relationship Officer”** for one of the Tata groups. Position is based Pune Maharastra**.** Find below more details about this job opportunity: Job title**:Customer Relationship Officer/ Service Technician** Job location**:Pune** Educational qualification**:Any graduate** **Work Experience**: 1. Quick & Quality Service 2....


  • Pune, India AJ MOTORS Full time

    Managing interactions and relationships with customers and potential customers. Includes organizing customer data, analyzing customer interactions, implementing strategies to improve relationships, and using technology to streamline processes like sales, marketing, and customer service. **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Day...


  • Vadgaon, Pune, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Designation : - Customer Relationship Officer : Real Estate Location - Vadgaon Budruk Pune Maharashtra Salary : 25,000 to 35,000 Per Month. Education - Diploma OR Any Graduate Experience - Total Experience - 5 Years in Real Estate industry - Minimum Experience - 2 to 3 Years as a Customer Relationship officer in real estate The Customer...


  • Pune, India B.U.Bhandari Motors Pvt. Ltd Full time

    **Only female employee** **Job Profile: - ** Customer Relationship Executive **Basics**: Any Bachelors **Experience (type of)**: 1-2 years experience as front office executive or Customer relationship executive. **Specialized Knowledge**:Communication skills, Fluency in English, basic telephone etiquettes, team player, ability to work in dynamic...


  • Pune, India Shoption Pvt Ltd Full time

    **Roles & Responsibilities** - Be responsible to support day-to-day operations in the godown by ensuring adequate manpower to perform godown duties. - Coordinate with the sourcing team for material moments. - Be responsible for material dispatch. - Connect with dealers via call regarding their materials. - Plan and coordinate with customer service teams to...


  • Pune, Maharashtra, India Markytics Full time

    We seek a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also...


  • Pune, Maharashtra, India Dilizent Systems Full time

    Certainly! Below is a comprehensive job description for a Customer Relationships Associate: - ### Job Title: Customer Relationships Associate - #### Job Summary: - The Customer Relationships Associate is responsible for fostering and maintaining positive customer relationships that enhance customer satisfaction and loyalty. This role involves direct...


  • Pune, India Tribe Student Accommodation Full time

    **Job Description: Customer Relationship Executive** **Criteria**:Hotel Management Diploma /Degree/Property Management /Hospitality Experience **Minimum Experience** - 3-4 years (Hospitality/Aviation) **Age bar** - 28-35 Years **Job Responsibility** - Act as an overall shift in charge charge/Monitoring & managing entire site operations during the...