Customer Relationship Officer
6 months ago
We are hiring a **“Customer Relationship Officer”** for one of the Tata groups. Position is based Pune Maharastra**.** Find below more details about this job opportunity:
Job title**:Customer Relationship Officer/ Service Technician**
Job location**:Pune**
Educational qualification**:Any graduate**
**Work Experience**:
1. Quick & Quality Service
2. Customer satisfaction & value added services
3. Booking discipline
4. Performance rating
**Job Profile**:
1. Building and maintaining profitable relationships with key customers.
2. Overseeing the relationship with customers handled by your team.
3. Resolving customer complaints quickly and efficiently.
4. Keeping customers updated on the latest products in order to increase sales.
5. Meeting with managers in the organization to plan strategically.
6. Expanding the customer base by upselling and cross-selling.
7. Understanding key customer individual needs and addressing these.
8. Conducting business reviews using CRM programs.
9. Knowing your competition and strategizing accordingly.
**Work Experience**:
1. A bachelor’s degree in administration or a related field.
2. A minimum of 3 years’ experience.
3. Excellent interpersonal and communication skills.
5. Superior product knowledge.
6. A team player with leadership skills.
7. Maintain a positive attitude focused on customer satisfaction.
CTC: Rs. 1.80/Lpa to 2.04/Lpa.
- Speek to Recruiter - 9429768041
**Job Types**: Full-time, Permanent
**Salary**: ₹180,000.00 - ₹204,000.00 per year
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
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