Customer Relationship Management Director

2 days ago

Pune, Maharashtra, India Robokidz Eduventures Pvt. Ltd. Full time

About Robokidz Eduventures Pvt. Ltd.

We are an innovative edtech company dedicated to inspiring young minds with robotics, AI, and future-ready skills. Through our online and offline courses, we aim to make cutting-edge technologies accessible to kids.

Job Title: Customer Relationship Management Director

Estimated Salary: ₹8,00,000 per annum (dependent on experience)

Key Responsibilities:
  • Lead Management and Counseling:
  • Engage with leads generated through various platforms, providing exceptional counseling to prospective parents and students about our online and offline courses.
  • Explain course benefits, resolve queries, and encourage leads to book demo classes.
  • Demo Class Coordination:
  • Schedule demo classes based on the availability of trainers and students.
  • Follow up with parents and students post-demo to gather feedback.
  • Use feedback to address concerns and guide them toward enrolling in courses.
  • Enrollment and Retention:
  • Convert demo participants into enrolled students through effective communication and persuasion.
  • Maintain regular follow-ups with parents to ensure high satisfaction and course continuity.
  • Class Scheduling and Coordination:
  • Work with trainers and students to finalize schedules for ongoing classes.
  • Ensure smooth communication between trainers, students, and parents regarding class updates.
  • Feedback and Improvement:
  • Collect feedback from parents and students at regular intervals to monitor satisfaction.
  • Address any concerns promptly and implement improvements to enhance the experience.
  • Customer Relationship Management:
  • Build long-term relationships with parents and students to ensure loyalty.
  • Maintain a detailed record of interactions, feedback, and concerns.
Preferred Qualifications and Skills:
  • Experience in the edtech industry or similar roles is highly preferred.
  • Strong interpersonal and communication skills.
  • Ability to counsel and convince parents and students effectively.
  • Proficiency in scheduling and coordination.
  • Familiarity with CRM tools and data management is a plus.
  • A proactive approach to problem-solving and customer satisfaction.

Why Choose Us?

  • Be part of an innovative organization shaping young minds in robotics and AI.
  • Work in a dynamic environment where customer satisfaction is a top priority.
  • Opportunity to grow with a team committed to excellence and innovation.

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