Associate Csm

7 months ago

Bengaluru, India IBM Full time

Introduction

Your Role and Responsibilities

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast paced environment, you are the person we are looking for

Required Technical and Professional Expertise
- Overall 3- 5 years of industry experience.
- assist in gathering functional and business requirements from the client and translate them into a functional hosted solution design which meets customer needs, provides maximum solution value, and is within scope of Apptio products/services
- Configure, test, and document Apptio dashboards and underlying data models to meet functional specifications
- Work closely with other analysts and consultants in the organization to leverage skill sets and meet deliverable deadlines
- Provide customer with end user training as needed
- Collaborate with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion
- Work with the product management and development organization to channel client feedback into future releases of the Apptio product suite
- Work with content management to consolidate commonalities across customers into best practices and product templates

Preferred Technical and Professional Expertise
- Self starter able to come up to speed on complex, difficult concepts with mínimal assistance
- Team player with solid communication and presentation skills
- Ability to breakdown complex information into simple solution requirements
- Strong to expert skills in data analysis/manipulation
- Knowledge of enterprise IT organizational, business, and technical environments
- Strong English written/ oral skills
- General understanding of basic financial concepts such as general ledger, budget, forecast and cost
- Experience with Apptio tool and certification
- Experience with data dictionaries, data analysis and relational databases
- Skilled at working with large data sets, quickly detecting and resolving data related issues
- Skilled at completing technical design via iterative mockups
- Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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