Associate Engagement Manager
3 weeks ago
About Capillary Technologies
Founded in 2012, Capillary Technologies has a presence across the United States, India, the Middle East, and Asia, in particular, South East Asia. Capillary is an end-to-end customer loyalty platform that offers a comprehensive view of consumers, and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. Powering 100+ loyalty programs, across 30+ countries, Capillary works with 250+ brands including the likes of Tata, PUMA, Shell, Al-Futtaim, Petron, Domino’s, Kanmo Group, and Marks & Spencer. With a massive reach of 1Bn+ consumers and processing 5Bn+ annual transactions, the company has the backing of Warburg Pincus, Sequoia Capital, Avataar Ventures, and Filter Capital. For more information, visit .
Job Description: Associate Engagement Manager
- Work closely with the Business Head to manage Key Clients and ensure world-class service experience
- Full P&L responsibility for customer relationships owned, Manage and grow the existing clients
- Understand and analyze existing business and figure out opportunities to scale it up
- Initiate and prioritize projects, track business development, cross-sell, and up-sell
- Engage closely with the account management/delivery/implementation training team to help determine the best technical implementation methods and reasonable execution schedules.
- Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions.
- Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels
- Networking in the region with prospect/industry and represent Capillary at regional/national events.
Skills And Expertise
- 4-8 years of experience with understanding retail, digital, CRM/loyalty analytics space.
- Proven record of driving results in a high-growth company environment.
- Strong Team management skills and competencies.
- Demonstrated record of success in a goal-oriented, highly accountable, business environment
- Ability to collaborate and work effectively with other teams – Account Management,
- Delivery, Product Management, Analytics, etc.
- Professional demeanor, superior phone skills, excellent presentation, verbal and written communication skills
- Deep understanding of industry issues, a vision for growth, and a passion to build Capillary’s position in the industry
- Ability to articulate, Capillary’s value proposition effectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO/CMOs/ Marketing Heads) and align brand on industry specific KPIs, set targets and help the brands to achieve them.
- Ability to adapt to a changing environment quickly and easily.
- Ability to prioritize tasks and manage time efficiently, showcasing a High level of self-initiative and self-motivation.
- Experience with managing clients, stakeholders, and cross-functional teams.
- Proven people, business and project leadership& negotiation experience
- Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints
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