Associate Cloud Csm

4 months ago

Bengaluru Karnataka, India IBM Full time

Introduction

As an Industry Consultant for Apptio Cloud ability product, you will be responsible for ensuring that customers have a successful experience using the product. Provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product. Us Fun, fast-paced creative team of high performers dedicated to making our customers and Apptio successful.

Your Role and Responsibilities
- Support a set of accounts and help with product adoption, renewal and expansion.
- Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
- Support backend activities such as configurations and maintenance of Enterprise Discount Program (EDP), processing related to GCP Marketplace spend etc.

Required Technical and Professional Expertise
- Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
- Ability to prioritize and multitask in a fast-paced environment.

Preferred Technical and Professional Expertise
- Customer Success experience and proactive engagement with Customers
- Experience in Cloud Cost Optimization / FinOps
- Experience with CRM software and other customer success tools.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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