Cloud Support Associate

6 months ago

Bengaluru Karnataka, India AWS India - Karnataka Full time

Bachelor’s degree OR equivalent experience in a technical position
- 0 to 1 year experience in relevant technical positions such as Database design, Bigdata, Analytics
- Troubleshooting / Support experience
- Excellent oral and written communication skills
- Self-starter who is excited about technology

If you fit the description, you might be the person we are looking for We are a team passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
Learn and use groundbreaking technologies.

Interact with leading engineers around the world.

Partner with Amazon teams in India to help reproduce and resolve customer issues.

Work on critical, highly complex customer problems that may span multiple AWS services.

A day in the life
Your day as a Cloud Support Associate will include, but not be limited to, the following activities.

You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.

About the team

Bangalore, KA, IND
- Experience analyzing, troubleshooting, and providing solutions to technical issues
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Expertise in search services products like Elasticsearch / Solr OR expertise in streaming services like Kafka / Kinesis will be an added advantage

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