Cloud Support Associate

5 months ago

Bengaluru Karnataka, India AWS India - Karnataka Full time

Bachelor’s degree OR equivalent experience in a technical position
- 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology

Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.

**Overview**: The AWS India Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.

**Job Locations**: Bangalore, Hyderabad

Key job responsibilities
Why AWS Support?

**Follow-the-sun model with support sites located globally**: No after hours and on-call in this role. Career development within Support team: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager. Variety: Cloud Support Associates not only work on a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.

Role - Cloud Support Associate
AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM IST

A day in the life
A day in the life
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Interact with leading technologists around the world and resolve customer issues.
- Drive customer communication during critical events

Bangalore, KA, IND
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & multi-tasking skills
- Exposure to Cloud computing

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