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Cloud Support Associate

2 months ago

Bengaluru Karnataka, India AWS India - Karnataka Full time

Bachelor’s degree OR equivalent experience in a technical position
- 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology

Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
**Overview**: The AWS India Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
Key job responsibilities
Why AWS Support?
**Follow-the-sun model with support sites located globally**: No after hours and on-call in this role. Career development within Support team: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager. Variety: Cloud Support Associates not only work on a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
Role - Cloud Support Associate
A day in the life
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Interact with leading technologists around the world and resolve customer issues.
- Drive customer communication during critical events
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & multi-tasking skills
- Exposure to Cloud computing