Inbound Process Executive
2 months ago
**Inbound Process Executive Reporting: Team Leader
- Inbound Sharing the JD for Inbound process**:
Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. -
- Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy - used
- Maintain adequate knowledge levels on products, processes and systems Ensure sales target are met Skills Required:
- Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹19,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Shift availability:
- Night Shift (required)
- Day Shift (required)
Work Location: In person
**Speak with the employer**
+91 6382262063
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