Inbound Process/vkyc Process

2 months ago


Karapakkam Chennai Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full time

Inbound Process Executive Reporting:
Team Leader - Inbound Sharing the JD for Inbound process: Job Role: - Answer inbound calls and assist customers with their Queries/Request/Complains. - Raise Request & Complaints on behalf of the customer in the CRMtool. - Generate leads and educate customers about new products &their benefits. Maintain and adhere to compliance guidelines - Capture problem indicators, highlight and suggest improvement - Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy - Maintain adequate knowledge levels on products, processes and systems used - Ensure sales target are met - Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (required)

Shift availability:

- Day Shift (required)

Work Location: In person


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