Inbound Process Executive
6 months ago
Inbound Process Executive
Reporting: Team Leader - Inbound
Sharing the JD for Inbound process:
Job Role: - Answer inbound calls and assist customers with their
Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems
used
- Ensure sales target are met
- Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic
customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For
Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)
Job location: Karapakkam, Chennai.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹8,086.00 - ₹26,269.33 per month
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Karapakkam, Chennai, Tamil Nadu (required)
Ability to Relocate:
- Karapakkam, Chennai, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9789309796
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