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Inbound Process Executive
1 week ago
**Inbound Process Executive**
**Reporting**: Team Leader - Inbound
**Job Role**: Answer inbound calls and assist customers with their Queries/ Request/ Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
**Skills Required**:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
**Work Timings**: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For
Female shift window will be 8:00 am to 8:00 pm)
**Languages Required**: English + **Hindi (compulsory)**. Education: Graduates (Any stream)
Job location: Karapakkam, OMR, Chennai.
**Job Types**: Full-time, Permanent
**Salary**: ₹250,000.00 - ₹380,000.00 per year
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Inbound voice: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
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