Inbound Process Executive

6 months ago

Chennai, India LogFix SCM Solutions Pvt Ltd Full time

Inbound Process Executive

Reporting: Team Leader - Inbound

Sharing the JD for Inbound process:
Job Role: - Answer inbound calls and assist customers with their

Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems

used
- Ensure sales target are met
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic

customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For

Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream)

Job location: Karapakkam, Chennai.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹380,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 8668072276

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