Field Support Representative
2 months ago
**JD - Field Support Executive**
**Department -** Support
Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the field support executive for support team who has a major role in the organization for the growth of both employee and company.
**Roles & Responsibilities**:
- Visit client locations to assist with software installations and troubleshooting.
- Provide timely follow-ups to ensure all customer issues are resolved satisfactorily.
- Ability to work flexible hours when necessary.
- Travel to client sites for software installation, troubleshooting, and maintenance.
- Excellent verbal and written communication skills to explain technical concepts in a simple manner.
- Efficient in managing multiple tasks, prioritizing work, and meeting deadlines.
- Able to handle on-site visits and remote support within specified time frames.
- Ensure that all client systems are running efficiently.
- Ability to build strong, positive relationships with clients.
- Empathy and patience when dealing with clients’ concerns and queries.
**Education**:
- Diploma or bachelor’s degree in IT, engineering, or a related field.
**Shift Type**:
- Rotational Shift
**Experience**:
- 1-3 years of experience in Technical support or Software Customer Service roles.
**(Freshers can also apply)**
**Contact Person**: Sukanya Thakre
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Are you comfortable with travel and flexible working hours?
- Do you have your own bike?
- Do you have your own laptop?
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
**Location**:
- Nagpur, Maharashtra (required)
Work Location: In person
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