Service Delivery Coordinator
6 months ago
Service Delivery Coordinator_
Role Summary:
The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities across all teams is vital to ensure customers/project managers receive the highest quality of service delivery.
Internal Departments they will interact with:
Field teams, Provisioning engineers, Billing, Accounts, NOC and Project Management teams.
Key interface points are the Vendors, the customers, the Project Management teams, Field engineering teams and Provisioning engineers
Main Responsibilities:
The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe.
The role will require matrix managing third party resources (internal & contracted).
Main Duties:
Responsible for all deliveries assigned to him/her
Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle
Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
Provide support and advice to other members of the Delivery Team
Ordering and tracking of specific delivery requirements
Communicate with multiple vendors to provision and activate services.
Co-ordination for service delivery related tasks and activities in support of GTT customer orders
Able to work all service types or brands
Meet Productivity and Quality standards
Efficiently handle Projects and/or Escalations
2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.
2+ years of experience as Service Delivery Coordinator
Technical qualification in an IT or Engineering discipline an advantage.
Strong Customer and Vendor Communication skills.
Proactive in nature, works to identify ways to continually improve efficiency and results.
Anticipates and analyses problems clearly and determines appropriate solution or alternatives.
Proficient in the use of MS Word, Excel, PowerPoint, MS Visio.
Essential Criteria:
Hands-on Delivery experience
Ability to clearly document dependencies and priorities
Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’
Strong flexibility & ability to perform effectively within changing environments
Personal focus on continuous improvement and innovation.
Desirable Criteria:
Excellent communication and presentation skills with very good written and oral skills in English
Ability to present ideas and facts in a convincing way, gaining commitment and support
Qualifications/Courses:
High school diploma or general education degree (GED) required; Bachelor’s Degree preferred (if telecommunincation specific its an advantage)”
Hours/Travel/Shift:
The standard working week (Monday to Friday) for full-time employees is 40 hours per week. For example, 8 working hours per day excluding 1 hour for lunch on a working day and any applicable breaks as set.
I have received this job description on
Name:
Signature:
Date:
-
Service Delivery Coordinator
6 months ago
Pune, Maharashtra, India Outsourced well Full time**Role Summary**: The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to...
-
Service Delivery Coordinator
6 months ago
Pune, Maharashtra, India outsourcedwell Full timeMain Responsibilities: The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted). Main Duties: Responsible...
-
Delivery Coordinator
6 months ago
Chinchwad, Pune, Maharashtra, India Unnati Vehicle Private Limited Full timeMaximizes the profitability of each sale by selling vehicle accessories and aftermarket services and ensuring 100 percent turnover to F&I. - Works with dealership departments and outside vendors to develop profitable, but competitive, pricing structure for aftermarket products and services. - Verifies that all sales documentation and related paperwork have...
-
Service Coordinator
6 months ago
Pune, Maharashtra, India Event Beep Full time**Overview**: The Service Coordinator is responsible for managing client relationships and coordinating services to ensure the timely delivery of high-quality assistance or support. They serve as the primary point of contact between clients and service providers, facilitating communication and resolving any issues that may arise. **Key...
-
Service Coordinator
3 months ago
Pune, Maharashtra, India MOT marketing Technologies Full time**Job Role - Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain accurate...
-
Service Delivery Manager
1 month ago
Pune, Maharashtra, India Wipro Full timeJob Summary: We are seeking a skilled Service Delivery Manager to lead our Service Desk team in Hyderabad/Pune and Bangalore. The ideal candidate will have a strong background in Global Service Desk experience and excellent leadership skills.About the Role:Main Responsibilities:Manage all activities in the Delivery centerCoordinates Knowledge Managers,...
-
Service Delivery Director
1 week ago
Pune, Maharashtra, India D2N Solutions Full timeAbout the RoleD2N Solutions is seeking an experienced Service Delivery Manager to oversee the end-to-end delivery of IT services. This role is responsible for ensuring that service levels are met and that clients receive high-quality, reliable services.Key ResponsibilitiesService Management: Oversee the delivery of IT services, ensuring that all service...
-
Service Coordinator
3 weeks ago
Pune, Maharashtra, India Fortunato Risk Management Services Full timeWe are seeking a Service Coordinator to join our growing team to coordinate service-related activities with various internal teams spread across the country. **Job Title**: Service Coordinator **Employment Type**: Remote **Responsibilities**: - Coordinate closely with internal team members and external parties to gather necessary information and...
-
Service Delivery Co- Ordinator
6 months ago
Pune, Maharashtra, India GTT Communications Full timeService Delivery Coordinator_ Role Summary: The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities...
-
Service Coordinator
3 months ago
Pune, Maharashtra, India MOTM Tech Full time**Job Role - Service co -Ordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain accurate...
-
Service Delivery Manager – MES
3 months ago
pune, India Capgemini Engineering Full timeJob Title: Service Delivery Manager – MES The Service Delivery Manager – MES is responsible for overseeing the implementation, support, and continuous improvement of Manufacturing Execution Systems (MES) within client organizations. This role involves managing service delivery teams, ensuring customer satisfaction, and optimizing MES solutions to enhance...
-
Service Delivery Manager
2 months ago
Pune, India D2N Solutions Full timeLocation : Pune Job Description : Service Delivery Manager with a 20+ years of experience in tier 1 and 2 services companies with good banking domain experience, will own the overall responsibility for all aspects of Service Delivery for accounts assigned to you. Your overall responsibilities will include the following :- Responsible managing delivery of...
-
Service Coordinator
2 months ago
Pune, Maharashtra, India proarc welding & cutting systems pvt ltd Full time**!!!! Urgent Opening !!!!** **Post **: Service Coordinator **Location **:Pune. Operation **Area **:NA. Inhouse office work **Qualification**: Diploma / BE- Elec, Mech **Reporting To **:Service HOD **Contact: - ** HR Tejaswini 7410785714 **Skill Requirements**: - Minimum 2 years of experience in in-house sales or service coordinator role. - Fluent...
-
Customer Service Coordinator
3 months ago
Pune, Maharashtra, India MOT marketing Technologies Full time**Job Role - Customer Service Coordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...
-
Service Coordinator
1 month ago
Pune, Maharashtra, India Avssr Innovations Full timeMust be from Factory Automation/ Industrial Automation/Electronics Industry Background **Position Description** **Sales & Dispatches** Quotation, Invoicing, Delivery Order, Stock Transfer Movement, Dispatch instruction to Warehouse. **Warehouse Management** Reconciliation of Stock of Bangalore Warehouse with respect to SAP Stock. **Documentation /...
-
Service Coordinator
6 months ago
Bhosari, Pune, Maharashtra, India Prime HR Recruiting Full time**Service Coordinator** **Post**:Service Coordinator Executive **Location**: Pune. **Qualification**:Diploma / BE Elec / BE Mech / MBA **Skill Requirements**: - Fluent in Hindi, Marathi and English and mail communication - MS Excel Advance. - Able to plan and implement service improvement strategies - In-depth product knowledge &ability to identify...
-
Service Coordinator
3 months ago
Pune, Maharashtra, India Smiths Group Full timeREF: - DETECTIONAPAC01432- DIVISION: - Smiths Detection- JOB FUNCTION: - Administration SecretarialAbout Us **Job Description**: - This person will have accountability for the coordination of the service administration requirements and be responsible for day to day administration of the role. The incumbent must possess a proven track record for timely...
-
Service Delivery Lead
6 months ago
Pune, India Wipro Full timeRole Purpose The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client Do Oversee and...
-
Customer Service Coordinator
3 months ago
Hadapsar, Pune, Maharashtra, India MOT marketing Technologies Full time**Job Role - Service Coordinator (Telecaller )** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain...
-
IT Service Delivery Specialist
4 weeks ago
Pune, Maharashtra, India ABS INTERNATIONAL Full timeJob OverviewA leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry seeks an experienced IT Manager/Service Delivery Manager.This role involves overseeing local IT projects, planning and deploying new systems, and collaborating with global teams to roll out projects in India. The successful candidate will be...