Service Delivery Co- Ordinator

6 months ago


Pune Maharashtra, India GTT Communications Full time

Service Delivery Coordinator_

Role Summary:
The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities across all teams is vital to ensure customers/project managers receive the highest quality of service delivery.

Internal Departments they will interact with:
Field teams, Provisioning engineers, Billing, Accounts, NOC and Project Management teams.

Key interface points are the Vendors, the customers, the Project Management teams, Field engineering teams and Provisioning engineers

Main Responsibilities:
The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe.

The role will require matrix managing third party resources (internal & contracted).

Main Duties:
Responsible for all deliveries assigned to him/her

Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements

Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle

Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)

Provide support and advice to other members of the Delivery Team

Ordering and tracking of specific delivery requirements

Communicate with multiple vendors to provision and activate services.

Co-ordination for service delivery related tasks and activities in support of GTT customer orders

Able to work all service types or brands

Meet Productivity and Quality standards

Efficiently handle Projects and/or Escalations

2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.

2+ years of experience as Service Delivery Coordinator

Technical qualification in an IT or Engineering discipline an advantage.

Strong Customer and Vendor Communication skills.

Proactive in nature, works to identify ways to continually improve efficiency and results.

Anticipates and analyses problems clearly and determines appropriate solution or alternatives.

Proficient in the use of MS Word, Excel, PowerPoint, MS Visio.

Essential Criteria:
Hands-on Delivery experience

Ability to clearly document dependencies and priorities

Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’

Strong flexibility & ability to perform effectively within changing environments

Personal focus on continuous improvement and innovation.

Desirable Criteria:
Excellent communication and presentation skills with very good written and oral skills in English

Ability to present ideas and facts in a convincing way, gaining commitment and support

Qualifications/Courses:
High school diploma or general education degree (GED) required; Bachelor’s Degree preferred (if telecommunincation specific its an advantage)”

Hours/Travel/Shift:
The standard working week (Monday to Friday) for full-time employees is 40 hours per week. For example, 8 working hours per day excluding 1 hour for lunch on a working day and any applicable breaks as set.(Night shift only)


  • Service Co-ordinator

    6 months ago


    Mumbai, Maharashtra, India INTERMEDICS HEALTHCARE LLP Full time

    Follow up on AMC& CMC payments / Co-ordination activities for transportation of lab equipment's / Preparing tender documents, quotations for sales, indents for outside purchase of equipment's / Maintain records of documents / All co-ordination activities for transportation of Lab Equipment’s / All other office works, etc. **Salary**: ₹16,000.00 -...

  • Service Co-ordinator

    6 months ago


    Mumbai, Maharashtra, India INTERMEDICS HEALTHCARE LLP Full time

    Follow up on AMC& CMC payments / Co-ordination activities for transportation of lab equipment's / Preparing tender documents, quotations for sales, indents for outside purchase of equipment's / Maintain records of documents / All co-ordination activities for transportation of Lab Equipment’s / All other office works, etc. Pay: ₹18,000.00 - ₹27,000.00...


  • Hadapsar, Pune, Maharashtra, India MOTM Tech Full time

    **Job Role - Service co -Ordinator** **Roles & Responsibility** - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of services to customers - Communicate with customers to schedule appointments and provide updates on service status - Maintain accurate...


  • Maharashtra, India Wani Projects & Infra Full time

    **Planning and Co-ordination**: **Experience** - 12 to 15 years **Education** -BE Civil - Managed & co-ordinate cost, Availability and timely delivery of material and project schedules for suppliers. - Understanding project specifications and developing time schedules and budgets that meet them. - Monitoring and tracking project progress, and writing up...

  • Sales Co-ordinator

    6 months ago


    Mumbai, Maharashtra, India MANJU KISHORE PVT. LTD. Full time

    Generating leads & Enquiries - Preparing Quotations & Send them to clients - Evaluate Purchase order - Co-ordinating with Marketing person - Co-ordinating with production for giving target dates of delivery - Collection and Maintenance of documentation for ISO - Preparing Pro-forma Invoice - Payment follow ups (in co-ordination with accounts team) - Other...


  • Pune, India Her Second Innings Full time

    Location : Pune Experience : 3-5 years Job Responsibilities: 1. Processing orders for jigs, tools and consumables for CKD and part by part countries (Bemi) for series: - Verifying order data sheets - Entering order details into the masterlist - Contacting external/internal suppliers to receive the quotations - Creating order sheets for ordering tools from...

  • Sales Co-ordinator

    1 month ago


    Pune, Maharashtra, India Toshvin Analytical Full time

    **Position**: Sales Co-ordinator **Reports to**: GM / Sr. GM **Location**: Pune **Years of Experience**:3-9 years of Experience **Minimum Qualification**: Graduate in any discipline **Prefered Qualification**: Bcom / Bsc & Computer course (knowledge of working on Excel and CRM) **Responsibilities**: - Should have good verbal and written communications...

  • Client Co-ordinator

    6 months ago


    Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    **Profile : Client Co-ordinator** Experience : min.6 month - 1 yr Salary **:12,000 - 15,000** Location : Near Somalwar Nikalas School, Shastri Layout, Khamla, Nagpur, Maharashtra **Skills : Good Communication, Customer Service, Administrative Support, Collaboration, Database, Technical, Scheduling and Multi Tasking**. **Job Types**: Full-time,...


  • Fort, Mumbai, Maharashtra, India Cravin Ventures Pvt Ltd Full time

    **Job Profile**: Doing invoices for sale orders - Sending them to clients - sending the client's payment links - recording the payments - booking the WeFast or any delivery partners for orders - coordinating with couriers and clients about delivery. Coordinate with the bakery kitchen about timely dispatches etc The scope and responsibilities of work as...

  • Sit Co-ordinator

    7 months ago


    Pune, India Rieco Industries Full time

    **Location**: Pune **Education**: BE / MBA **Experience**: **About The Role**: Provide comprehensive assistance to Sr. Manager-SIT and other Senior Leaders in the organization. **Responsibilities**: - Back Office Work - Data Entry & MIS Reports - Co-ordination with SIT Executives - To facilitate effective communication between SIT executives with various...


  • Mulund, Mumbai, Maharashtra, India Enrolsy Full time

    We are pleased to announce that we are hiring for a leading FMCG company. Location: Bhandup West Designation: Sales Co-Ordinator Any Graduate Only Female can apply. Roles and Responsibilities: Assisted in processing HORECA orders and ensured accuracy. Coordinate with internal teams (logistics, finance, etc.) to facilitate smooth order...

  • Sales Co-ordinator

    4 months ago


    Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring A Sales Coordinator for a leading **Cheese Company -Only Female** Designation:Sales Co-ordinator - HORECA* Location: Mumbai Experience: 1-2 years **Salary**: ₹20-25K per month The Company is looking for a proactive Sales Co-ordinator to support our **HORECA (Hotels, Restaurants, Cafes)** sales team for Cheese. Your role will involve...

  • Co-ordinator

    3 months ago


    Wagle Estate, Thane, Maharashtra, India Enrolsy Full time

    Greetings! We are pleased to announce that we are hiring for a leading FMCG company. Location: Bhandup West Designation: Sales Co-Ordinator Any Graduate Only Female can apply. Roles and Responsibilities: Assist in processing HORECA orders and ensure accuracy. Coordinate with internal teams (logistics, finance, etc.) to facilitate smooth order...

  • Sales Co-ordinator

    6 months ago


    Vadgaon, Pune, Maharashtra, India Reva Consultancy Services Full time

    Job Responsibilities of **Sale Co-Ordinator** Senior Sale Co-Ordinator is to support Sale Team and ensure smooth processing of Sale Operations while contributing to the achievement of Sales Targets and Business Objectives. Responsibilities includes: 1. **Sale and Co-Ordination and Support**: Providing support to the sale team by managing schedules, filing...

  • Sales Co-ordinator

    6 months ago


    Mumbai, Maharashtra, India Galaxy Office Automation Full time

    **Job Category**:Enterprise Coverage Sales**Job Type**:Full Time**Job Location**:Mumbai**Experience**:1+ year**About the role**: We are looking for Someone who can read received documents from AM’s (Account Manager’s) and prepare OPF (Order Processing Form). Update tracker and other linked reports on a daily / weekly basis. **Role and...

  • Purchase Co-ordinator

    6 months ago


    Pimpri, Pune, Maharashtra, India Ample Leap Cognition & Technologies Pvt. Ltd. Full time

    **JOB DESCRIPTION** **Designation** **Purchase Co-ordinator** **Location** Corporate Office, Pimpri (Maharshtra) **Key Purpose of this position** 1. **Vendor Management**: Identifying and evaluating potential suppliers, negotiating terms and conditions, and maintaining good relationships with vendors. 2. **Order Processing**: Coordinating the...

  • Project Co

    2 weeks ago


    Pune, Maharashtra, India Fourth Dimension Group Full time

    **- Site Administration and Coordination between site staff, subcontractors, plants and head office. - BOQ, Tenders, Costing & Pricing, Cost Control, Billing and planning, Cost optimization, Budget Forecasting, Cash Flows, and Contract Management. - Making various budgets/ estimates/fund flow for management - Making BOQ, specifications, and RFQ for inviting...


  • Pune, Maharashtra, India Ecoville - The Farm Full time

    1. Preparations for all the events 2. Inventory management of all the props & assets 3. Overlooking the events arrangement 4. Managing all farm maintenance activities 5. Managing regular farm expenses 6. Generating daily, weekly and monthly reports for all activities at the farm 7. Co-ordination with different agencies 8. Attending all guests...

  • Project Co-ordinator

    6 months ago


    Pune, Maharashtra, India Practice League Full time

    Work Mode: work from office (Baner) **Roles and Responsibilities: -** As a Project Co-Ordinator, you will be responsible for overseeing multiple projects simultaneously, ensuring they are delivered successfully and meeting the needs of our customers. **Key Responsibilities**: - Lead the planning, execution, and delivery of multiple projects within...

  • Sales Co-ordinator

    2 weeks ago


    Mumbai, Maharashtra, India Toshvin Analytical Full time

    **Position**: Sales Co-ordinator **Reports to**: GM / Sr. GM **Location**: Mumbai **Years of Experience**:3-9 years of Experience **Minimum Qualification**: Graduate in any discipline **Prefered Qualification**: Bcom / Bsc & Computer course (knowledge of working on Excel and CRM) **Responsibilities**: - Should have good verbal and written...