IT Service Delivery Specialist
6 days ago
A leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry seeks an experienced IT Manager/Service Delivery Manager.
This role involves overseeing local IT projects, planning and deploying new systems, and collaborating with global teams to roll out projects in India. The successful candidate will be responsible for maintaining infrastructure in India Pharmapackaging sites and ensuring availability by working closely with the necessary IT Center of Excellence.
The ideal candidate will work together with Nipro Europe's IT team to incorporate local requirements into standard processes, providing exceptional customer experience, and streamlining IT services that align with the business strategy.
Responsibilities- Lead local IT projects, including planning, deployment, and maintenance of new IT systems and services.
- Support global project rollouts in India and ensure seamless coordination between teams.
- Maintain infrastructure in India Pharmapackaging sites, ensuring high availability and performance.
- Collaborate with the IT Center of Excellence to identify and resolve infrastructure issues promptly.
- Negotiate service agreements with external providers and manage vendor relationships.
The salary for this position is estimated to be around $100,000 - $120,000 per annum, commensurate with experience.
Requirements and Qualifications:
- 7-10 years of experience in IT management roles, preferably with expertise in project management and IT infrastructure management.
- Strong leadership skills with a proven track record in team leadership and people management.
- Proficient in vendor management, IT service management, budgeting, cost management, and strategic planning.
- Able to identify and manage IT-related risks effectively.
Education:
- Graduate in any specialization or diploma/computer science/hardware & networking.
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