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Service Coordinator

1 month ago

Pune Maharashtra, India Event Beep Full time

**Overview**:
The Service Coordinator is responsible for managing client relationships and coordinating services to ensure the timely delivery of high-quality assistance or support. They serve as the primary point of contact between clients and service providers, facilitating communication and resolving any issues that may arise.

**Key Responsibilities**:
**Client Relationship Management**:

- Act as the main point of contact for clients, understanding their needs and preferences.
- Build and maintain strong relationships with clients, ensuring their satisfaction with the services provided.

**Service Coordination**:

- Coordinate service delivery schedules based on client needs and available resources.
- Liaise with service providers to ensure they have all necessary information and resources to fulfill client requirements.
- Monitor service delivery to ensure adherence to quality standards and deadlines.

**Communication and Documentation**:

- Facilitate communication between clients and service providers, including relaying feedback and addressing concerns.
- Maintain accurate records of client interactions, service requests, and outcomes.
- Provide regular updates to clients and stakeholders on the status of service requests and any relevant information.
- Problem Resolution:

- Identify and resolve any issues or conflicts related to service delivery in a timely and efficient manner.
- Escalate complex problems to appropriate parties for resolution, ensuring client needs are met effectively.

**Resource Management**:

- Collaborate with internal teams to allocate resources effectively and optimize service delivery processes.
- Assist in the development of service plans and strategies to improve efficiency and effectiveness.
- Continuous Improvement:

- Participate in regular team meetings and training sessions to enhance knowledge and skills.
- Proactively identify areas for improvement in service delivery processes and suggest solutions.

**Qualifications and Skills**:

- Bachelor’s degree in a related field (e.g., Business Administration, Social Work) or equivalent work experience.
- Proven experience in client services, coordination, or a related role.
- Strong interpersonal and communication skills, with the ability to effectively interact with clients, colleagues, and external partners.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Problem-solving skills and the ability to remain calm and composed under pressure.

Pay: ₹18,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9579604823