Sales / Service Coordinator
1 month ago
** Urgent Opening **
**Post**: Sales and Service Coordinator
**Location**: Pune.
**Operation Area : NA.** Inhouse office work
**Qualification**: Diploma / BE Elec / BE Mech
**Reporting To**: Service HOD
**Contact:
- **HR Tejaswini
7410785714
**Skill Requirements : -**
- Minimum 2 years of experience in in-house sales or service coordinator role.
- Fluent in English and mail communication
- MS Excel Advance.
- In-depth product knowledge & ability to identify different parts of the machine.
- Good Intra-personal skills and time-management skills for internal coordination.
**Responsibilities : -**
- Quoting spares required by the end user
- Coordinating with service team for the right spare part required by end user
- Coordinating and tracking orders with purchase team. Keep close follow-up with them.
- Coordinating with logistics agencies to get best quote and finding out most economical solutions for dispatch of spares parts.
- Lining up all documentation related activities for dispatched.
- Tracking status of dispatches until order is received by end user.
- Assess telephonic client issues and provide recommendations to fix problems by telephonic guidance
- Assess the on-field service needs of clients and assign service engineer of the region
- Ensure adequate, timely, and cost-effective services and respond to any issues that occur during the delivery of services.
- Maintain good communication with customer & field service engineer to assure there are no gaps in services
- Ensure the necessary spares are dispatched with proper documentation and follow up to fill ongoing service needs -Create and maintain a database of clients and tracking clients' service records.
- Maintain good relationships with service providers and clients to keep customer base
- Analysing service revenue sales wrt machine sales & submitting monthly report.
- Facilitating programs and services, job training, and transportation.
- Monitoring the services being provided, evaluating the quality of services and identifying areas that need improvements.
- Following up with clients regularly to assess and ensure their satisfaction.
- Sending AMC offers & assists service managers and engineers in orders and approaching new customers.
- Work with marketing department to ensure smooth execution of media campaign.
**Job Types**: Full-time, Permanent
Pay: ₹15,588.62 - ₹25,138.35 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7410785714
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