Service/sales Coordinator
6 months ago
**Profile-Service coordinator/Sales coordinator**
**Job location-Kothrud,Pune**
**Mech, electronics, Electrical, Instrumentation Diploma or equivalent (associate or bachelor’s degree preferred).**
**- 1, 2 years of experience in a service coordination or customer support role, preferably in a related industry.**
Key Responsibilities:
1. Case Handling:
- Receive and process service requests from customers, ensuring timely response and resolution.
Follow up on open cases to ensure resolution and customer satisfaction.
2. CRM/ERP Record Updating:
- Maintain accurate and up-to-date records of service cases, customer interactions, and service
history in CRM/ERP systems.
- Ensure all relevant information, including customer details, service requirements, and resolution
actions, is properly documented for future reference and analysis.
3. Payment Follow-up/Collection:
- Coordinate with customers to follow up on pending payments for services rendered.
- Send reminders and invoices as necessary to facilitate prompt payment.
- Monitor payment status and escalate issues as needed to ensure timely collection.
4. Training:
- Provide training and guidance to service executives on company policies, procedures, and best
practices for handling service cases.
Pay: ₹35,000.00 per month
Schedule:
- Day shift
**Experience**:
- CRM/ERP: 1 year (preferred)
Work Location: In person
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