Facility Executive
2 weeks ago
JLL supports the Whole You, personally and professionally.
A "Community Ambassador Facility" job description typically entails actively engaging with residents and visitors within a building or facility, promoting a positive community atmosphere, providing information about amenities and services, addressing concerns, and generally acting as a welcoming and helpful point of contact, often with a focus on building a sense of belonging within the community. Key responsibilities may include: Greeting and assisting residents and visitors: Providing directions, answering questions about facility operations, and offering a friendly welcome.
**Community engagement**: Organizing events, facilitating resident interactions, and promoting participation in community activities.
**Facility knowledge**: Being well-versed in all facility amenities, services, policies, and procedures to accurately inform residents and visitors.
**Feedback collection**: Gathering resident feedback on services and facilities, identifying areas for improvement, and communicating concerns to relevant parties.
**Issue resolution**: Addressing resident concerns promptly and efficiently, escalating issues when necessary.
**Communication and outreach**: Sharing important information with residents through various channels like newsletters, signage, and announcements.
**Building rapport**: Establishing positive relationships with residents, fostering a sense of community and belonging.
**Safety and security**: Monitoring common areas for safety concerns and reporting issues to appropriate personnel.
**Required skills and qualities**: Excellent interpersonal skills: Ability to interact with diverse individuals in a friendly and professional manner.
**Strong communication skills**: Clear and effective verbal and written communication to convey information and address concerns.
**Customer service orientation**: Commitment to providing high-quality service and exceeding resident expectations.
**Problem-solving abilities**: Identifying and resolving issues efficiently and effectively
**Organizational skills**: Ability to manage multiple tasks and priorities effectively
**Community building knowledge**: Understanding of strategies to foster a positive and inclusive community environment
Depending on the facility type, additional responsibilities may include: Concierge services: Assisting with package delivery, reservation management, or other concierge-related tasks.
**Building maintenance coordination**: Reporting maintenance issues to relevant personnel and following up on repairs
**Sustainability initiatives**: Promoting environmentally conscious practices within the facility
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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