Associate - Key Accounts
2 months ago
**Job Information**:
Industry
**IT Services***
Work Experience
**1-3 years***
City
**New Delhi***
State/Province
**Delhi***
Country
**India***
Zip/Postal Code
**110015***
**About us**:
We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide. With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between.
Posist’s unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations.
You will be part of a young & dynamic team that is changing the way restaurants operate. We are a SAAS company focused on continuous growth & expansion with a clear target of building a strong technology that can create a never ending impact. We are looking for competitive, high energy individuals who have the entrepreneurial spirit with a strong desire to succeed.
You will be responsible for handling the most important client accounts in a company. These accounts makeup the highest percentage of company income, and must build and maintain a strong relationship with the client.
**Responsibilities**
- Build relationships with senior stakeholders and manage account planning
- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
- Advise clients on the most effective ways to use the Posist products
- Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs
- Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI.Increase renewal rates and reduce churn
- Identify and build up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on an annual basis
- Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)
**Requirements**:
- Good verbal and written communication skills
- Good analytics and reporting skills
- Good negotiations and retention skills
- Ability to multitask, work in a fast-paced environment
- Have a high-level attention to detail
- Ability to work independently and to partner with others to promote an environment of teamwork
**Benefits**:
- Get your hands on one of the best restaurant SaaS products
- Work with 18,000+ happy brands in 50 countries
- Be a part of a small & friendly team of marketers
- Open and transparent work culture
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