Key Account Manager

1 month ago


Delhi, India Delhivery Full time

About the Company:: Delhivery is India’s leading supply chain services company. The company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing, and technology services. Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities. Role: SME Key Account Manager Position : Associate/Sr.Associate Location Goa Responsibilities: Responsible for achieving revenue and volume growth targets for assigned accounts Ensure Collectibles and Outstanding is within the agreed Credit Period Develop and record business understanding of clients on CRM Cross-Sell various VAS (Value Added Services) offered by Delhivery Whatsapp NDR verification Communication Module Identification & execution of growth levers for volume and revenue growth Managing Commercial expectations of clients within agreed margin guardrails Operational levers like reducing RTO, ensuring high SLA Establish Founder/Co-Founder level connections across the client portfolio Identify reasons for any downtrend and record the next steps on CRM for execution Cross-Sell Delhivery’s Lines of Business where applicable B2C Heavy, LTL, Warehousing, Cross-Border Key Skills 1-2+ yrs previous experience in SME Account Management or Inside Sales Comfortable in callingOffice, and Excel Use of Pivot Tables, vlookup, logic formulas Good communication skills English & Hindi Data-oriented and Systematic approach Good to have Used some CRM previously Salesforce/Hubspot/Leadsquared/Zoho Previous experience in logistics


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