Support Ii

5 months ago

Gurugram Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Purpose of the Role**

The incumbent shall be part of the Procurement Operations & customer experience team and will be responsible for Purchase Order Management, Query Resolution and Vendor Onboarding.

**Responsibilities**
- Purchase Requisition / CAFAE creation
- Purchase Order Management
- Vendor onboarding
- Liaise with different teams within P2P Ops and provide support to customers and colleagues on their queries related to PR/PO/Invoices/Colleague reimbursement.
- Maintain close contact with power users / business partners, Technology, and other stakeholders to resolve the query on priority.
- Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the Procurement Operations & customer experience process.
- Use collaborative skills in handling complex queries.
- Support Month End and Quarter end activities.
- Ensure high level of engagement and motivation amongst team members to provide best in class customer/colleague experience.
- Ensure compliance with American Express policies and procedures

**Qualification**
- Strong communication skills both verbal and written communication
- Working knowledge of Procurement tools like Ariba, Oracle and other tools like Bridger, Concur and Service Now would be an added advantage.
- Flexibility to work with different countries (time-zones), groups, and business environment.
- Must be detail oriented with good problem-solving skills.
- The incumbent would always be required to consistently understand and exceed customer’s requirements whilst ensuring effective team
- work.
- The incumbent should be able to maintain high accuracy, productivity standards and should have high willingness to learn.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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