Travel Experience Counselor Ii

2 months ago


Gurugram Haryana, India CWT Full time

Travel Experience Counselor II
- (24000087)

**Purpose of the Role -**
- Provides consultative customer support services to clients via multiple channels.

**Main Responsibilities -**
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.
- Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel.
- Acts as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience in each situation.
- Resolves moderately complex problems with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
- Escalates more complex problems to more experienced staff.
- Assignments include both routine and non-routine work.

**Qualifications**:
**Experience & Education **-**
- Bachelor's degree in a related field or equivalent experience.
- Strong verbal and written communication skills.
- Good travel industry knowledge.
- Skilled in GDS and other booking tools used by CWT.
- Strong knowledge of travel destinations, itineraries, and travel trends.
- 2+ years of experience working in a customer service environment including 2+ years as a travel counselor.
- Problem-solving skills and adaptability in a fast-paced environment.

Primary Location

:
Gurgaon

Work Arrangement

:
Office - CWT

Employment type

:
Standard

Job Family

:
Travel Counselors

Scope

:
Regional

Travel

:
No

Shift

:
Rotating

Organization

:
TX_Global Operations (Exec)

Job Posting

:
Sep 16, 2024


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