Travel Counselor

4 days ago


Gurgaon District Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Quality Analyst, a part of the larger GO IND will be responsible for the day-to-day operational efforts required to ensure American Express TLS is delivering on the promise of services and amenities for its Cruise and Tour Program for US market.

**Responsibilities**:
This position will require a strong partnership with US frontline team and Operational Excellence team.
- Quality Control (QC-ing PNR records booked by Travel Counselors to validate C/T promotion applicability, Invoice Accuracy, Mandatory Fields Validation and Overall Booking Accuracy)
- Work closely with US counterparts and leaders for daily tasks and process requirements
- Work with Operational Excellence for ongoing changes and enhancement to compliance requirements

**Requirements**:

- Proficient in GDS (SABRE preferred)
- Ability to prioritize tasks and strong on documenting QC findings.
- Proactive attitude to resolving problems and communicating with stakeholders.
- Transactional Quality background will be an added advantage.
- Strong will to win in a dynamic and fast-paced environment.
- A self-motivated team player
- Should be flexible to work in 24*7 environment (This role would have night shifts)
- Self-starter with ability to execute with Minimal Direction and strong attention to Detail.
- Minimum G3L3 in last performance cycle
- Should not be on any form of counseling or action plan.

Minimum Qualification:

- Strong written and verbal communication skills
- Degree / Graduation in any Discipline
- 1-3 Years of experience in Travel industry is MUST, should have intermediate knowledge of travel industry terms, especially in Cruise and Tour space.
- Basic PPT preparation skills. (preferred)
- This position requires strong knowledge of Cruise & Tour programs and business.
- PC proficiency in Microsoft Office-Word, Excel, PowerPoint
- Intermediate EXCEL skills

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.



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