Travel Counselor

3 weeks ago

Gurgaon, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Function Description**:
**Purpose of the Role**:
Conduct test on various business tests designed for Travel and Lifestyle Services Responsible for capturing test results into a system for reporting and review by Travel and Lifestyle Services

Utilize NICE and other call recording systems to manually identify and locate calls for testing.

**Responsibilities**:

- Support teams procedural monitoring process on assigned market(s) by conducting procedural monitoring
- Participate in test Calibration sessions
- Provide input and insight to key drivers of errors

**Critical Factors to Success**:

- Strong interpersonal and networking skills
- Attention to detail and strong organizational skills

**Past Experience**:Knowledge/Experience in travel industry will be an added advantage

**Academic Background**:Graduate

**Functional Skills/Capabilities**:Excellent written, Presentation skills and verbal communication, Self-sufficient and self-motivated work ethic.

**Technical Skills/Capabilities**:Proficiency in Microsoft Office-Word, Excel

**Knowledge of Platforms**:Ability to perform in fast paced changing environment

**Behavioral Skills/Capabilities**:
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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