Support Ii

3 weeks ago


Gurugram Haryana, India Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Function Description**:
Partner Payments (MR & Cobrand) team are part of GSM/GBS. The team manages payments to various partners across the globe for various contracts/deals set up with American Express.

**Purpose of the Role**:
Process payments within SLA for all partners and ensure compliance requirements are met.

**Responsibilities**:

- The individual will be part of the GSM- MR & Cobrand process. Will be responsible for support payments related to various partners, which shall include calculation and payments.
- The job will entail contract reviews, detailed analysis of payments and Quality check.
- The incumbent should also have good communication skills, ability to challenge the status quo and identify improvements.
- Shall ensure compliance with all prevalent procedures and policies linked to the process assigned to him/her.

**Critical Factors to Success**:

- Team Player
- High on Integrity
- Self-driven
- Focused on achieving 100% quality.

**Academic Background**:

- Must be a Graduate with Commerce background.

**Qualification/Capabilities**:

- Must possess good accounting skills.
- MS Excel
- Must have strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a high-pressure environment.
- Excellent team player with strong inter-personal skills and be able to interact with multiple Employee levels / Business partners / Customers.
- A self-starter with ability to manage change own work.

**Knowledge of Platforms**:

- Good knowledge of making payment packages, working on excel and basic knowledge of uploading payments on Oracle.

**Behavioral Skills/Capabilities**:
**Enterprise Leadership Behaviors**
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


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