Client Relation Executive
5 months ago
**Job Title**:Sr. Senior Client Servicing Executive
**Experience**:3 - 6 years
**Location-**Mumbai (Malad location)
**NP- **Early Joiners
**Key Responsibilities**:
- Should be pleasant and empathetic while they’re Managing Enterprise clients.
- Possess great listening skills and patience.
- Possess excellent telephone etiquette.
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with client and their complaints; ensuring that customer’s requests are attended accordingly and keep records of client interactions.
- Collect prompt and accurate feedback from client and take ownership of client issues.
- Retaining existing clients, delighting them, and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.
**Requirements**:
- Excellent verbal and written communication skills
- Good MS excel knowledge and ability to handle stress and solve problems.
- Staying updated with recent trends happening in the startup industry with strong desire to learn.
- Strong desire to learn
- Creative approach towards problem-solving.
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹480,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- total work: 2 years (preferred)
Ability to Commute:
- Malad, Mumbai, Maharashtra (required)
Ability to Relocate:
- Malad, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
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